Shift Supervisor (Starbucks)

Comstock•Reston, VA

About The Position

The Shift Supervisor supports the Starbucks Manager in overseeing daily store operations and delivering an exceptional guest experience. The role supervises baristas, maintains Starbucks brand and service standards, and ensures smooth operations during assigned shifts. When the Starbucks Manager is absent, the Shift Supervisor assumes full operational responsibility for the store. The position also supports staffing coverage, barista training, food safety and sanitation compliance, cash handling, store cleanliness, and communication with restaurant or property leadership. The role requires flexibility to work varied shifts, including weekends and holidays as needed, and involves working indoors in a temperature-controlled environment and outside.

Requirements

Ability to communicate clearly and professionally in English.
Strong guest service skills and ability to lead by example.
Self-starter with a calm, even disposition and strong problem-solving skills.
Team-oriented mindset and willingness to assist wherever needed.
Ability to operate point-of-sale (POS) systems.
Commitment to maintaining a professional appearance and demeanor.
Flexibility to work varied shifts, including weekends and holidays as needed.

Nice To Haves

Previous supervisory or leadership experience in a café, restaurant, or hospitality setting.

Responsibilities

Support the Starbucks Manager in all aspects of store operations and daily execution.
Assume full responsibility for store operations in the absence of the Starbucks Manager.
Supervise baristas to ensure adherence to Starbucks service, quality, and brand standards.
Oversee guest service and respond to guest needs and service cues in real time.
Assist in establishing, assigning, and monitoring completion of side work and shift duties.
Maintain cash handling procedures, including bank accuracy, in accordance with company standards.
Review daily communication logs from prior shifts and complete shift communication for the next team.
Ensure store cleanliness, organization, and proper setup, including service areas, aisles, and tables.
Verify compliance with state, federal, and corporate food safety and sanitation requirements.
Communicate daily with restaurant or property leadership regarding events, volume, and operational needs.
Assist with barista training, including promotions, seasonal programs, and operational updates.
Provide clear direction to staff through effective verbal and written communication.
Support staffing coverage needs and comply with attendance and scheduling requirements.
Foster a positive, respectful, and professional work environment.
Follow company safety and security policies, including key control, chemical handling, and safe lifting.
Identify and report safety hazards or operational concerns promptly.
Perform additional job-related duties as assigned by management.