Supervisor, Shift-Starbucks

Simon Property Group•McAllen, TX

About The Position

The Shift Supervisor supports the operation of a Starbucks store by directing and coordinating team members, maintaining store standards, and providing a positive customer experience. The role requires effective task planning, delegation, communication, and the ability to flex team members across areas of the business while supporting additional training. The supervisor maintains a clean and organized workspace, handles busy or unusual situations calmly, and escalates concerns to appropriate leaders when needed. The position involves preparing and coaching the preparation of food and beverages, following store policies for quality, cash handling, safety, and security, and working a flexible schedule that may include early mornings, evenings, nights, weekends, and holidays.

Requirements

At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees is preferred.
Six months of experience in a customer-facing role involving continuous customer interaction and fulfilling requests is preferred.
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team and build relationships.
Ability to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
Ability to lift and carry up to 25–30 pounds.
Ability to stand for 90% or more of a scheduled shift.
Ability to perform frequent bending, reaching, twisting, and kneeling.
Ability to safely handle hot liquids, steam, and equipment throughout the shift.
Manual hand dexterity to operate small tools, POS systems, and assemble drinks.
Ability to work in a fast-paced environment that may involve noise, heat, and close proximity to others.

Nice To Haves

Six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
Six months of experience in a customer-facing role involving continuous customer interaction and fulfilling requests.

Responsibilities

Act with integrity, honesty, and knowledge in support of the culture, values, and mission of Simon Property Group Licensed Starbucks Stores.
Maintain a calm demeanor during high-volume periods or unusual events and set a positive example for the team.
Maintain regular and consistent attendance and punctuality.
Keep the workspace clean and organized so team members can locate resources and products.
Meet store operating policies and standards, including beverage and food quality, cash handling, and store safety and security.
Engage with customers, understand their needs, and respond through clear and pleasant communication.
Prepare and coach the preparation of food and beverages according to standard or customized recipes, including customer-requested changes.
Delegate tasks and coordinate the work of two or more employees.
Communicate professionally with team members and customers.
Escalate concerns to appropriate leaders when needed.
Plan tasks efficiently, use task lists or organizational tools to maintain workflow, and balance multiple responsibilities with minimal oversight.
Address policy violations promptly, communicate concerns appropriately, and seek guidance from leadership when needed.
Flex team members into different areas of the business as needed and coordinate or support additional training.
Comply with the Starbucks dress code.