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Operations Supervisor

Old Dominion Freight Line•Fontana, CA
•$80,058 - $100,073

About The Position

Old Dominion Freight Line is hiring an Operations Supervisor to manage a shift or section in a service center. The supervisor is responsible for meeting department, shift, service-center, and company standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role leads employees and coordinates freight operations in a fast-paced environment, working with service-center management to meet business objectives and improve operations. The position requires working assigned shifts as needed and being available according to customer pickup and delivery schedules.

Requirements

  • High school diploma or equivalent.
  • Two years of operations experience; transportation-industry experience is preferred.
  • Working knowledge of AS400 and Microsoft Office.
  • Good verbal and written communication skills.
  • Strong interpersonal skills.
  • Ability to work assigned shifts as needed and according to customer pickup and delivery schedules.

Nice To Haves

  • Some college coursework.
  • Supervisory experience.
  • Bachelor’s degree.

Responsibilities

  • Monitor and evaluate employee safety daily and provide safety training as needed.
  • Monitor the safe and efficient planning, loading, and unloading of freight throughout the shift.
  • Teach and evaluate safe lifting techniques, and use safe lifting practices when needed.
  • Maintain housekeeping within the shift to support safety and productivity.
  • Manage, assign, and supervise pickups and deliveries to ensure appropriate use and development of employees and equipment and to meet company and customer expectations.
  • Work with service-center management to align operations with daily, weekly, monthly, and yearly business objectives.
  • Provide instructions, analyses, suggestions, and ideas to improve operations within the shift, department, and facility.
  • Give employees ongoing positive and constructive feedback on productivity and operational measures, including ROI, MPH, stops per hour, return shipments, missed shipments, and delivery and pickup errors.
  • Conduct daily inspections for compliance with local, state, and federal safety regulations, including OSHA and DOT requirements.
  • Ensure trailers are loaded correctly for safe freight transport.
  • Pursue continuous improvement in service-center operations.
  • Use the AS400 system, BLU system, DYMS, and other company computer and freight-monitoring systems to monitor freight movement.
  • Complete forklift job training and operate a forklift as needed within the service center.
  • Conduct daily shift meetings.
  • Make timely decisions based on volume levels and communicate schedules to affected employees.
  • Inspect tools and equipment for safe working condition and direct correction of improper or adverse conditions.
  • Understand and ensure compliance with company and government regulations.
  • Work assigned shifts as needed and remain available in accordance with customer pickup and delivery schedules.
  • Use the company’s proprietary technology to monitor shipment locations as freight moves through terminals and communicate throughout the day with associates, customers, and team members verbally and through computer systems.
  • Complete company and government forms used in freight movement, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
  • Manage department staff, including hiring and disciplinary action.

Benefits

  • Health benefits, including a zero-premium medical plan for employee-only coverage.
  • Vision and dental coverage.
  • Short-term and long-term disability coverage.
  • Flexible spending accounts.
  • 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
  • Life insurance.
  • Wellness program.
  • 15 days of paid time off, including vacation and state sick leave.
  • Nine paid holidays, including a birthday holiday.
  • Tuition reimbursement for drivers and technicians.
  • Training and career-growth opportunities.
  • Promotion-from-within opportunities.
  • National career opportunities at more than 260 service centers.

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