Client Service Supervisor - Fund Accounting - Alternatives

Brown Brothers Harriman•Boston, MA

1d•$70,000 - $100,000

About The Position

As a Client Accounting Supervisor within BBH’s Alternatives group, you will lead the client service accounting team, promote overall client satisfaction, and serve as an escalation point for complex issues. You will manage and mentor 2–4 Client Service Representatives and Senior Client Service Representatives and interact with external alternatives client contacts. The role involves participating in client conversations and applying knowledge of alternative investment concepts across one or more areas: hedge funds, private equity, private debt, and real estate funds. As a member of the Alternatives Client Service Group, you will serve as a key link between your team and clients, helping clients improve performance and ensuring their differentiated needs are met. The position involves extensive internal and external interaction and contributes to the firm’s growth. BBH describes its total rewards package as including long-term savings, healthcare, income protection, professional development opportunities, and time off. The position offers a base salary of $70,000–$100,000 plus an annual target bonus; compensation may vary by location, skills, experience, and qualifications.

Requirements

Bachelor of Arts or Bachelor of Science degree in a business-related field.
Detailed knowledge in one or more alternatives industry segments: hedge funds, public/private debt funds, private equity, or real estate funds.
Highly proficient with Excel.

Nice To Haves

Three or more years of experience in Alternatives Fund Accounting, Global Custody, and/or Transfer Agency.
Supervisory experience.
Working knowledge of WSO.

Responsibilities

Lead the client service accounting team to achieve overall client satisfaction and serve as an escalation point for complex issues.
Manage and mentor 2–4 Client Service Representatives and Senior Client Service Representatives.
Interact with external alternatives client contacts and participate in client conversations.
Prepare, review, and approve monthly and quarterly NAV packages and allocations for funds investing in equity, fixed income, fund-of-PE-funds, fund-of-hedge-funds, private debt, syndicated debt, private equity, real estate funds, OTC instruments, and other financial instruments.
Reconcile transaction details and general ledger balances to third-party supporting documentation, including underlying fund investment capital statements, private loan documents, prime brokerage statements, Markit WSO reporting, and client supplemental reporting.
Work with clients to solve complex problems, including equalization, IRR calculations, management fee calculations, and waterfall/carry calculations.
Assist with year-end fund financial statement audits, regulatory reporting, and tax preparation services.
Work closely with the BBH Alternatives financial reporting team during quarterly and annual cycles.
Prepare and review investor capital calls and distributions.
Help enhance and enact policies, procedures, and internal controls, including implementing new technology tools and updating procedural guides.
Oversee employee training and cross-training to develop breadth and depth of knowledge.
Provide ongoing staff feedback and coaching, including through BBH’s annual performance review process.
Assist with coordinating new business and product implementations and conversions.
Listen to client needs and understand their goals to improve their experience.
Set team goals and empower team members to meet individual and team objectives.