Client Service Supervisor - Alternatives

Brown Brothers Harriman • Boston, MA

4d • $70,000 - $100,000

About The Position

The Client Service Supervisor is part of Brown Brothers Harriman’s Alternatives Client Service Group, a collaborative team focused on delivering exceptional client service, minimizing risk, and supporting growth and learning. The role serves as a key connection between clients and the team, helping clients improve performance and ensuring their differentiated needs are met. It involves substantial interaction with internal partners and external clients, while contributing to the growth of the firm.

The supervisor prepares and reviews fund accounting deliverables for funds investing across alternative asset classes and financial instruments, supports complex client calculations and problem-solving, and assists with audit, regulatory reporting, and tax preparation activities. The role also oversees employee training and development, coaches staff, helps improve policies and controls, and supports new business implementations and conversions.

Requirements

• BA/BS degree in a business-related field.
• Detailed knowledge of one or more alternatives industry segments: Hedge Funds, Public/Private Debt Funds, Private Equity, or Real Estate Funds.
• Highly proficient with Excel.

Nice To Haves

• Three or more years of experience in Alternatives Fund Accounting, Global Custody, and/or Transfer Agency.
• Supervisory experience.
• Working knowledge of WSO.

Responsibilities

• Prepare, review, and approve monthly and quarterly NAV packages and allocations for funds investing in equity, fixed income, fund-of-PE-funds, fund-of-hedge-funds, private debt, syndicated debt, private equity, real estate funds, OTC instruments, and other financial instruments.
• Reconcile transaction details and balances from the general ledger to third-party supporting documents, including underlying fund investment capital statements, private loan documents, prime brokerage statements, Markit WSO reporting, and client supplemental reporting.
• Work with clients to resolve complex issues, including equalization, IRR calculations, management fee calculations, and waterfall/carry calculations.
• Assist with year-end fund financial statement audits, regulatory reporting, and tax preparation services.
• Work closely with the BBH Alternatives financial reporting team during quarterly and annual cycles.
• Prepare and review investor capital calls and distributions.
• Help enhance and implement policies, procedures, and internal controls, including new technology tools and updates to procedural guides.
• Oversee employee training and cross-training to develop breadth and depth of knowledge.
• Provide ongoing feedback and coaching to staff, including participation in BBH’s annual performance review process.
• Assist in coordinating new business and product implementations and conversions.
• Set team goals and empower team members to meet individual and team objectives.

Benefits

• High-quality benefits program emphasizing good health, financial security, and peace of mind.
• Flexibility to enjoy personal and family experiences at every career stage.
• Volunteer opportunities to give back to the community.
• Base salary, discretionary bonuses, and profit-sharing.
• Benefits supporting long-term savings, healthcare, income protection, professional development, and time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level