Client Service Supervisor

Help at Home•Washington Court House, OH

About The Position

Help At Home is seeking a Client Service Supervisor to support clients receiving home care and help them live independently, safely, and with dignity. The position coordinates client services, maintains client files and documentation, supports caregivers, and communicates with clients, home care aides, referral sources, and management. It may include in-home visits to assess client needs and maintain relationships. The role requires regular travel, including in inclement weather, and may involve additional requirements when focused on Developmental Disabilities.

Requirements

At least 18 years of age.
High school graduate or equivalent.
Current PPD or chest X-ray, if applicable.
Strong organizational skills and the ability to multitask and manage multiple responsibilities.
Ability to provide feedback to improve services and progress toward personal and professional goals.
Strong problem-solving skills and ability to handle conflict professionally.
Compassion, responsibility, and a cheerful attitude.
Basic computer literacy and typing skills.
Customer service skills.
Ability to travel regularly on a daily or weekly basis, including in inclement weather.
Ability to move or traverse through offices and client homes, including ascending and descending stairs.
Ability to communicate effectively and clearly to exchange information.
Other requirements pursuant to applicable state or local rules.

Nice To Haves

Medicaid, Waiver, or home healthcare experience.

Responsibilities

Maintain assigned client files and related paperwork while protecting confidential information in accordance with HIPAA guidelines.
Assign home care aides based on clients’ needs and Plans of Care.
Coach caregivers to support high-quality care and escalate ongoing performance concerns to the caregiver management team.
Communicate schedules and changes proactively with clients, home care aides, referral sources, and management.
Prioritize client care and service; conduct in-home visits as needed to assess needs and communicate changes to appropriate parties.
Prepare and submit routine departmental reports.
Document and maintain accurate records of client conditions and services.
Maintain records of client satisfaction surveys and in-home visits, address concerns, and build relationships.
Handle client complaints and problems, documenting and reporting significant issues for follow-up; report critical incidents as a mandatory reporter.
Educate and coach clients on changes to their Plans of Care.
Maintain positive working relationships with clients, home care aides, and referral sources.
Ensure compliance with applicable local, state, and federal laws and company policies and procedures.
For Developmental Disabilities-focused assignments, comply with applicable state requirements for training, documentation, meetings, and other mandated practices.
Conduct performance reviews, train associates, and direct the work of associates.
Perform other related duties as assigned.