Personal Lines Client Service Supervisor
About The Position
The Client Service Supervisor leads a Personal Lines team and drives team performance while shaping an efficient, consistent, forward-looking client experience. The role optimizes workflows, uses data and technology, and empowers the team to deliver high-quality, people-first service at scale. It is a high-impact leadership role influencing client outcomes, team success, and business performance. The position is hybrid and located at Gallagher’s Plano, Texas office. The work is described as approximately 80% people leadership and 20% client-facing; the supervisor may personally manage a book of business as needed.
Requirements
- Experience in insurance client service and team leadership within a relationship-driven environment.
- Strong understanding of Personal Lines delivery, focused on quality, consistency, and trust.
- People leadership skills, including coaching, performance management, and engagement.
- Ability to translate metrics into actionable improvements.
- Effective communication skills to align teams and stakeholders.
- Ability to manage competing priorities in complex service environments.
- Strong problem-solving skills and professionalism in handling escalations.
- Attention to detail to ensure quality, compliance, and consistency.
- Adaptability and willingness to embrace technology and continuous improvement.
- Relationship-driven approach to leadership and service excellence, aligned with The Gallagher Way.
Responsibilities
- Lead a Personal Lines team delivering high-quality, relationship-driven service.
- Personally manage a book of business as needed.
- Ensure consistent, client-centric service delivery aligned to SLAs.
- Hold team members accountable for productivity, performance metrics, and service quality.
- Drive process improvements and enhance a modern, technology-enabled client experience.
- Partner across teams to support alignment and a seamless client journey.
- Coach and develop talent, fostering growth and strong client outcomes.
- Manage escalations with ownership, empathy, and professionalism.
- Share insights with leadership to inform decisions and priorities.
- Support retention, satisfaction, and overall branch performance.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- The opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
