Client Service Supervisor - Alternatives

Brown Brothers Harriman & Co • Boston, MA

2d

About The Position

The Client Service Supervisor will work in Brown Brothers Harriman’s Alternatives Client Service Group, serving as a key connection between clients and the team to meet clients’ differentiated needs and provide exceptional service. The role supports funds investing across a range of alternative and other financial instruments, collaborating with clients and internal teams on fund accounting, reporting, controls, and new business implementations.

The supervisor will oversee and develop employees through training, cross-training, feedback, and coaching. They will also help improve policies, procedures, internal controls, and technology use. BBH describes its working environment as collaborative, inclusive, and growth-oriented, with opportunities for professional development and direct interaction with clients and colleagues across the firm.

Requirements

• Bachelor’s degree in a business-related field.
• Detailed knowledge in one or more alternatives industry segments: Hedge Funds, Public/Private Debt Funds, Private Equity, or Real Estate Funds.
• Highly proficient with Excel.
• Attentive to team and client needs and able to understand client goals and improve their experience.
• Goal-oriented, with the ability to set team objectives and support employees in meeting them.
• Efficient and effective in a fast-paced environment.

Nice To Haves

• Three or more years of experience in Alternatives Fund Accounting, Global Custody, and/or Transfer Agency.
• Supervisory experience.
• Working knowledge of WSO.

Responsibilities

• Prepare, review, and approve monthly and quarterly NAV packages and allocations for funds investing in equity, fixed income, fund-of-PE-funds, fund-of-hedge-funds, private debt, syndicated debt, private equity, real estate funds, OTC, and other financial instruments.
• Reconcile transaction details and balances from the general ledger to third-party supporting documentation, including underlying fund investment capital statements, private loan documents, prime brokerage statements, Markit WSO reporting, and client supplemental reporting.
• Work with clients to solve complex problems, including equalization, IRR calculations, management fee calculations, and waterfall/carry calculations.
• Assist with year-end fund financial statement audits, regulatory reporting, and tax preparation services.
• Work closely with the BBH Alternatives financial reporting team during quarterly and annual cycles.
• Prepare and review investor capital calls and distributions.
• Help enhance and implement policies, procedures, and internal controls, including implementing technology tools and updating procedural guides.
• Oversee and ensure employee training and cross-training on relevant job functions.
• Provide ongoing feedback and coaching to staff to improve individual performance, including through BBH’s annual performance review process.
• Assist with coordinating new business and product implementations and conversions.
• Set team goals and empower team members to meet individual and team objectives.

Benefits

• High-quality benefits program emphasizing health, financial security, and peace of mind.
• Benefits supporting long-term savings, healthcare, and income protection.
• Professional development opportunities.
• Time off.
• Volunteer opportunities to give back to the community.
• Rewarding work with flexibility to enjoy personal and family experiences at every career stage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level