Client Service Representative - Alternatives
About The Position
The Client Service Representative – Alternative Investments is an entry-level position working under direct supervision. The role services and maintains oversight of assigned client relationships, focusing on Fund Accounting, Administration, and Custody disciplines and the related product offerings. The representative assists senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses to support high client satisfaction. The role develops working knowledge of a core service-delivery function, such as fund accounting or custody, as well as the alternatives industry and its regulatory environment. It also helps uphold established procedures, best practices, and process controls while supporting client requests and resolving issues.
Requirements
- Bachelor of Arts degree or equivalent.
- Strong written, verbal, and presentation skills.
- Aptitude for numbers, accuracy, and organization.
- Ability to work accurately and quickly under pressure.
- Creative problem-solving skills, including the ability to identify, recommend, and implement solutions.
- Ability to learn and adapt to new technologies and systems.
- Language skills appropriate to the office location and supported client relationships.
- Ability to work collaboratively with multiple teams.
Nice To Haves
- Fund accounting knowledge and practical experience with general ledger systems, including partnership accounting.
- Knowledge of alternative fund structures, such as real estate, private equity, and debt funds.
- Knowledge of consolidations, group structures, and consolidation systems.
- Relevant IFRS and local GAAP knowledge, including experience preparing consolidated IFRS financial statements.
- Knowledge of alternative-fund investor reporting standards, such as INREV and ILPA.
- Knowledge of the regulatory framework for depositary or custody duties, including local regulations and AIFMD.
- Knowledge of asset-supervision requirements for assets held in custody and assets held away, and their application to alternative-fund investments.
- Knowledge of broader depositary requirements for alternative funds, such as oversight duties.
Responsibilities
- Support client requests, deliverables, and issue resolution.
- Monitor and respond to client inquiries.
- Assist with activities that measure Client Service Standards across BBH products.
- Filter and escalate client requests.
- Use internal technology solutions to manage and escalate client inquiries.
- Respond promptly to internal inquiries and escalate to a Senior Client Service Representative as necessary.
- Develop working knowledge of a core service-delivery function, such as fund accounting or custody.
- Develop knowledge of alternatives industry initiatives and the regulatory environment.
- Follow established standard procedures, best practices, and process controls.
- Review and discuss issues requiring escalation with the client service team.
- Assist senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses.
Benefits
- Discretionary bonuses and profit-sharing.
- Healthcare and income protection.
- Long-term savings programs.
- Professional development opportunities.
- Time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
