Client Service Representative - Fund Accounting Alternatives
About The Position
The Client Service Representative is an entry-level position working under direct supervision to service and maintain oversight of assigned client relationships. The role focuses on Fund Accounting, Administration, and Custody disciplines and their applicable product offerings. The representative assists senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses to support high client satisfaction. The position develops in-depth working knowledge in a core service-delivery function, such as fund accounting or custody. Fund accounting knowledge may include general ledger and partnership accounting systems, alternative fund structures, consolidations, relevant IFRS and local GAAP, consolidated IFRS financial statements, and alternative-fund investor reporting standards. Custody knowledge may include the regulatory framework for depositary and custody duties, asset supervision requirements, broader depositary oversight duties, and the alternatives industry's initiatives and regulatory environment.
Requirements
- BA or equivalent.
- Strong written, verbal, and presentation skills.
- Aptitude for numbers, accuracy, and organization.
- Ability to work accurately and quickly under pressure.
- Creative problem-solving skills, including the ability to identify, recommend, and implement solutions.
- Ability to learn and adapt to new technologies and systems.
- Language skills commensurate with the office location and client relationships supported.
- Ability to work collaboratively with multiple teams.
Nice To Haves
- At least 1 year of relevant or industry experience is preferred.
- Fund accounting knowledge, including general ledger systems, partnership accounting, alternative fund structures, consolidations, relevant IFRS and local GAAP, consolidated IFRS financial statements, and investor reporting standards such as INREV and ILPA.
- Custody knowledge, including applicable local regulations and AIFMD, asset supervision for assets held in custody and away, depositary oversight duties, and alternatives industry initiatives and regulatory environment.
Responsibilities
- Support client requests, deliverables, and issue resolution.
- Monitor and respond to client inquiries.
- Assist with activities that measure Client Service Standards across BBH products.
- Filter and escalate client requests.
- Use internal technology solutions to manage and escalate client inquiries.
- Respond to internal inquiries promptly and escalate to the Client Service Supervisor as necessary.
- Follow established standard procedures, best practices, and process controls.
- Review issues requiring escalation with the client service team.
- Coordinate and support NAV production and prepare investor statements, ensuring accurate and timely client reporting.
- Develop in-depth working knowledge of a core service-delivery function, such as fund accounting or custody.
Benefits
- Discretionary bonuses and profit-sharing.
- Long-term savings, healthcare, and income protection benefits.
- Professional development opportunities and time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
