Supervisor Ramp - ECP

Southwest Airlines • Panama City, FL

1d • $36 - $38 • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and oversees daily airport ramp operations to support safe, secure, compliant, and on-time aircraft arrivals and departures. The role coordinates with other departments, guides team members, monitors ground-support performance, and ensures equipment is ready and available. It also involves scheduling, training compliance, gate control, performance tracking, operational updates, and administrative reporting.

The Supervisor Ramp works assigned shifts based on seniority. Shifts may include early mornings, late evenings, weekends, and holidays. External applicants must currently reside in Florida or Alabama. Applicants must be authorized to work in the United States; sponsorship is not available. The position pays $36.00 to $37.50 per hour, depending on qualifications and experience, with overtime and shift-premium opportunities. Eligible roles may also have bonus opportunities.

Southwest describes its workplace commitment as providing a stable environment with equal opportunity for learning and personal growth, encouraging creativity and innovation, and treating Employees with concern, respect, and care. The role also calls for leadership that coaches, develops, and engages team members, supports inclusion and recognition, maintains a safe work environment, and pursues continuous learning and development.

Requirements

• Fully functioning, broad knowledge of Airline Operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human-resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of applicable Collective Bargaining Agreements and their applications.
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits.
• Knowledge of Customer and personal service principles and processes, including needs assessment, service quality standards, and Customer satisfaction evaluation.
• Knowledge of equipment, policies, procedures, and strategies related to effective security operations and protection of people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, records and files, form design, office procedures, and terminology.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in understanding the implications of new information for current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to recognize and address performance and safety concerns promptly.
• Must be able to obtain a SIDA badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• Must be able to communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must meet Company appearance and attendance standards.
• Must be a U.S. citizen or authorized to work in the United States; work-authorization sponsorship is not available.
• Must be at least 18 years of age.
• External applicants must currently reside in Florida or Alabama.
• External applicants are not eligible for consideration if they were interviewed for the Supervisor Ramp position at ECP within the last 12 months and were not selected.

Nice To Haves

• A Customs’ Seal may be required by Station Leadership to work on international flights.

Responsibilities

• Coordinate with all departments to maintain station on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground-support performance to ensure requirements are met.
• Ensure equipment, including ground support equipment (GSE), is maintained and available for operations.
• Oversee daily airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Make effective operational decisions, monitor and assign gate control for flights, and assign and track Agents for training compliance.
• Maintain a safe working environment and implement programs intended to reduce accidents and injuries.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations that may affect the operation, monitor performance against key metrics, hold responsible parties accountable, and review delay coding for accuracy.
• Work with staff planning to build bids aligned with departmental hourly goals.
• Perform daily administrative duties, including building and closing shift bids, creating work assignments, completing payroll and attendance reports, monitoring staffing, and verifying proper overtime use.
• Ensure proper administration of labor contracts or agreements, emphasizing minimal labor disputes.
• Coach, develop, and engage team members using Southwest talent-management practices; foster inclusion, recognition, and a safe work environment; and participate in continuous learning and development.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on open seats on Southwest flights for the Employee and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar 401(k) Company match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed