Supervisor Ramp - ECP

Southwest Airlines • Panama City, FL

1d

About The Position

The Supervisor Ramp leads Ramp Agents and oversees airport ramp operations to help aircraft arrive and depart safely and on schedule. The role guides the Team, ensures safety rules are followed, maintains equipment readiness, and coordinates with other Airport Operations Teams to resolve issues and share updates. Supervisors also manage scheduling, training, and operational reporting. The position works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays.

For external applicants, Southwest Airlines will consider applicants who currently reside in Florida or Alabama. Applicants who have interviewed for the Supervisor Ramp position at ECP within the past 12 months and were not selected will not be considered. U.S. citizenship or current authorization to work in the United States is required; current or future work authorization sponsorship is not available.

Pay is $36.00 to $37.50 per hour, depending on qualifications and experience. Overtime and shift premiums are available. Additional bonus opportunities may be available for eligible roles at the Company's discretion.

Requirements

• Broad, fully functioning knowledge of Airline Operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of applicable Collective Bargaining Agreements and their application.
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits.
• Knowledge of Customer and personal service principles and processes, including assessing Customer needs, meeting service quality standards, and evaluating Customer satisfaction.
• Knowledge of relevant equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures and terminology.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in understanding how new information affects current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Must be able to obtain a SIDA badge and meet all local airport requirements.
• Must possess a current, valid U.S.-issued driver's license.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• May be required by Station Leadership to obtain a Customs' Seal and meet requirements to work on international flights.
• Must maintain a well-groomed appearance in accordance with Company standards.
• Must be a U.S. citizen or authorized to work in the United States.
• Must be at least 18 years of age.
• Must meet Company attendance standards.

Responsibilities

• Guide and lead Team Members using Southwest Airlines talent management practices to coach, develop, and engage employees.
• Promote Company values and competencies, inclusion, recognition, support, and a safe work environment.
• Participate in continuous learning and development for leadership and self-growth.
• Coordinate with departments to maintain station on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure equipment, including ground support equipment (GSE), is maintained and available for operations.
• Oversee day-to-day airport operations to provide safe, secure, legally compliant, and service-conscious operations.
• Make effective decisions to meet or exceed performance goals; monitor and assign gate control for flights.
• Assign and track Agents for training compliance.
• Maintain a safe working environment and implement programs intended to reduce accidents and injuries.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations that may affect operations, monitor key metrics and results, and hold responsible parties accountable.
• Review and ensure accurate delay coding.
• Work with staff planning to build bids aligned with Department hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments, payroll and attendance reports, monitoring staffing, and verifying proper use of overtime.
• Ensure proper administration of labor contracts or agreements, emphasizing minimal labor disputes.
• Perform other job duties as directed by the Employee's Leaders.

Benefits

• Free standby travel on open seats on Southwest flights for employees and eligible dependents.
• Company dollar-for-dollar 401(k) match contribution of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, at the Company's discretion and subject to plan terms.
• Competitive health insurance for employees and eligible dependents, with coverage options beginning on the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the Company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed