Supervisor - The Bike Peddler - Santa Rosa, CA
About The Position
The Supervisor balances a passion for people and excellence in retail while encouraging and supporting the team on the sales floor. As a front-line point person for the store, the Supervisor works directly with local and remote riders as a host, mentor, brand advocate, and customer-service resource. The role helps riders identify and locate the goods, services, and experiences they need, delivering locally authentic, inclusive, transformative, and rider-focused interactions. The Supervisor delivers exceptional rider service, enhances rider satisfaction, helps meet sales and profitability goals, and supports the team’s efforts. The position also includes visual merchandising, maintaining store cleanliness, staying current on product features, and handling opening and closing responsibilities when the manager is absent.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Ability to work as business dictates, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Nice To Haves
- Bike shop experience preferred.
- Current or former retail employee with at least one year of experience preferred.
Responsibilities
- Deliver world-class rider service that supports ongoing sales and high rider satisfaction.
- Connect with riders by asking questions, listening to their needs, and offering options and advice.
- Inspire riders to purchase, celebrate their purchases, and create a lasting positive impression of the specialist, Specialized, and the purchase process.
- Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders in accordance with the Specialized Retail Way.
- Help ensure visual merchandising standards are met and maintained; restock as needed and keep product presentation areas clean and organized.
- Maintain store cleanliness from opening through closing, including light janitorial duties.
- Use company literature, resources, and available training to stay current on product features.
- Maintain regular, dependable attendance and punctuality.
- Conduct opening and closing responsibilities when the store manager is absent.
Benefits
- Competitive health care, with Medical PPO or HDHP options.
- Dental coverage.
- Vision coverage.
- Health Savings Account (HSA).
- Short- and long-term disability.
- Company-sponsored life insurance.
- Optional term life insurance.
- Optional critical illness insurance.
- Optional critical accident insurance.
- Competitive vacation package.
- 401(k) with match.
- Eight weeks of paid parental leave.
- Paid company holidays.
- Employee discounts on all products.
- Partner retail discounts.
- Fitness and events reimbursement.
- Uniform allowance.
- Employee Assistance Program.
- Commuter benefits where applicable by state.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
