Supervisor Jobs

About The Position

Requirements

• Must be at least 21 years of age or older
• High school diploma or GED required
• 3+ years of progressive security experience, with at least 1–2 years in a supervisory or lead capacity (retail, corporate, industrial, or commercial setting preferred)
• Valid Wisconsin state driver’s license
• Valid Wisconsin Guard License
• Professional demeanor and appearance
• Proficiency with CCTV monitoring systems, modern electronic access control systems (EACS), digital incident logging software, and basic MS Office
• Must be able to multitask and prioritize assigned tasks
• Strong communication skills (verbal and written)
• Minimum of one year of customer service experience
• Minimum of one year of security experience
• Ability to stand, walk extensive patrols, run during emergencies, and work outdoors in varying weather conditions for the duration of the shift.
• Must be able to pass pre-employment screening (background and drug)

Nice To Haves

• associate or bachelor’s degree in criminal justice, safety management, or related fields preferred/not required

Responsibilities

• Direct daily operations of the 2nd shift security guard force, including post assignments, patrol routes, and break rotations.
• Conduct shift briefings ("pass-downs") to review active watchlists, visitor logs, facility events, and handovers from the 1st shift.
• Conduct unannounced field inspections to verify security officers are attentive, in full uniform, and following standard operating procedures (SOPs).
• Review and approve daily activity logs, visitor registries, and incident reports generated during the shift.
• Serve as the primary incident commander on scene for security breaches, medical emergencies, fires, intrusion alarms, or trespassers.
• Coordinate emergency responses with local law enforcement, fire departments, and EMS when necessary.
• Complete detailed incident reports, root-cause analyses, and liability documentation before the end of the shift.
• Oversee visitor management, badging protocols, contractor access, and vehicle inspection checkpoints.
• Monitor CCTV systems, access control software, intrusion detection systems, and fire alarms.
• Manage after-hours facility lock-down procedures, secure critical assets, and verify perimeter integrity.
• Train and onboard new security personnel on facility layouts, emergency response plans, customer service, and de-escalation techniques.
• Monitor officer attendance, manage shift callouts, and authorize overtime to ensure full post coverage.
• Address employee performance issues and participate in formal staff evaluations.

Benefits

• Biweekly pay