Supervisor, Talent Acquisition Operations – Programs & Interviews

RSM•Minneapolis, MN

1d•Hybrid

About The Position

The Talent Acquisition (TA) Operations Supervisor is part of the broader Talent Operations team and is a frontline people leader overseeing day-to-day TA programs support and interview scheduling support. The role provides direct leadership, coaching, prioritization, workload management, and performance support, ensuring operations are delivered accurately, consistently, compliantly, and according to service expectations. The supervisor supports centralized, scalable, repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement. The role requires sound judgment in balancing priorities, developing team capability, managing operational risks, supporting change and adoption, and fostering service excellence, collaboration, accountability, and continuous improvement in a global, matrix environment.

Requirements

Bachelor's degree or an equivalent combination of education and at least 6 years of relevant experience.
At least 4 years of experience in TA operations or related operational functions.
Experience with campus programs support.
Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership.
Experience managing operational processes, escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
Proficiency with Microsoft Office applications.
Experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Nice To Haves

Experience with interview scheduling, reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.
Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.
Experience in a global, shared services, matrixed, centralized operations, or multi-time-zone environment.
Experience with global talent acquisition technology systems, including Workday (ATS), Yello (CRM/Interview Scheduling), and/or Radancy (Programs/Events).

Responsibilities

Manage workload distribution, prioritization, scheduling, and capacity planning to meet service commitments and operational deliverables.
Support employee onboarding, training, performance feedback, career development, and continuous learning.
Foster accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement.
Oversee centralized, repeatable TA processes, transactions, ticket requests, and operational activities.
Ensure operational work is accurate, timely, consistent, and compliant with firm policies, procedures, and service standards.
Research and resolve complex operational questions, stakeholder concerns, and escalations; escalate high-risk or sensitive issues while maintaining ownership through resolution.
Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions.
Identify opportunities to improve efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.
Collaborate with stakeholders to evaluate processes, clarify requirements, and recommend enhancements.
Support development, implementation, testing, training, and administration of centralized TA solutions across enterprise systems and integrated tools.
Lead or participate in process reviews, quality audits, improvement initiatives, documentation updates, and implementation-readiness activities.
Develop and maintain process documentation, knowledge articles, job aids, templates, procedures, and training materials.
Build partnerships with Talent leaders, Centers of Excellence, technology teams, recruitment vendors, and other stakeholders.
Serve as a point of contact for operational guidance, escalations, service updates, and stakeholder support; manage stakeholder expectations.
Partner cross-functionally to deliver Talent Operations programs, initiatives, and services.
Develop and deliver reporting, dashboards, and operational insights for business decision-making.
Use data and trends to identify process improvement, risk mitigation, resource planning, and service optimization opportunities.
Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
Support operational metrics, audits, and governance activities.
Lead onboarding, training, and knowledge-sharing to ensure team readiness and consistent service delivery.
Coach and guide team members to strengthen operational performance, stakeholder support, and process expertise.
Reinforce operational standards, compliance requirements, and best practices across the team.
Support change management and adoption for new processes, technologies, programs, and service delivery models.
Exercise sound judgment to manage priorities, resolve escalations, and mitigate operational risks.
Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.
Lead issue resolution, corrective actions, audits, and continuous improvement efforts.
Model accountability, professionalism, collaboration, confidentiality, and service excellence.