Supervisor, Talent Acquisition Operations – Programs & Interviews

RSM US LLP•Tampa, FL

2d•$81,900 - $139,700•Hybrid

About The Position

The Talent Acquisition (TA) Operations Supervisor is a frontline people leader within the broader Talent Operations team, overseeing day-to-day TA programs support and interview scheduling support. The role provides leadership, coaching, prioritization, workload management, and performance support to ensure accurate, consistent, compliant operations aligned with service expectations. The supervisor coordinates centralized and scalable talent services, manages service-level agreements (SLAs), resolves escalations, monitors quality, supports reporting and governance, and drives continuous improvement. The role requires sound judgment, effective management of competing priorities and operational risks, development of team capability, support for change and adoption, and promotion of service excellence, collaboration, accountability, and continuous improvement in a global, matrix environment. RSM describes most roles as following a hybrid workstyle, with team members aligned to an RSM office and meeting in person when it supports clients, teams, development, or relationship-building. Some roles may be virtual or primarily on-site depending on role requirements, team priorities, and client needs. Compensation is listed at $81,900–$139,700, with eligibility for a discretionary bonus based on firm and individual performance.

Requirements

Bachelor's degree or an equivalent combination of education and a minimum of 6 years of relevant experience.
Minimum of 4 years of experience in TA operations or related operational functions.
Experience with campus programs support.
Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership.
Experience managing operational processes, escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
Proficiency with Microsoft Office applications.
Experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Nice To Haves

Experience with interview scheduling, reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.
Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.
Experience in a global, shared services, matrixed, centralized operations, or multi-time-zone environment.
Experience with global talent acquisition technology systems such as Workday (ATS), Yello (CRM/interview scheduling), and/or Radancy (programs/events).

Responsibilities

Manage day-to-day workload distribution, prioritization, scheduling, and capacity planning to meet service commitments and operational deliverables.
Support employee onboarding, training, performance feedback, career development, and continuous learning.
Foster accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global, matrix environment.
Oversee centralized, repeatable TA processes, transactions, ticket requests, and operational activities across assigned areas.
Ensure work is accurate, consistent, timely, and compliant with firm policies, procedures, compliance expectations, and service standards.
Research and resolve complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and sound judgment.
Escalate high-risk, sensitive, or enterprise-impact issues appropriately and maintain ownership through resolution.
Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions.
Identify opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.
Collaborate with stakeholders to evaluate processes, clarify requirements, and recommend practical enhancements.
Support development, implementation, testing, training, and administration of centralized TA solutions across enterprise systems and integrated tools.
Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.
Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.
Build and maintain partnerships with Talent leaders, Centers of Excellence, technology teams, external recruitment vendors, and other stakeholders.
Serve as a point of contact for operational guidance, escalations, service updates, and stakeholder support; manage stakeholder expectations.
Partner cross-functionally to deliver Talent Operations programs, initiatives, and services.
Develop and deliver reporting, dashboards, and operational insights to support business decision-making.
Use data and trends to identify process improvement, risk mitigation, resource planning, and service optimization opportunities.
Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
Support operational metrics, audits, and governance activities.
Lead onboarding, training, and knowledge-sharing to ensure team readiness and consistent service delivery.
Coach and guide team members to strengthen operational performance, stakeholder support, and process expertise.
Reinforce operational standards, compliance requirements, and best practices across the team.
Support change management and adoption for new processes, technologies, programs, and service delivery models.
Exercise sound judgment to manage priorities, resolve escalations, mitigate operational risks, and support service delivery.
Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.
Lead issue resolution, corrective actions, audits, and continuous improvement efforts.
Model accountability, professionalism, collaboration, confidentiality, and service excellence.