Supervisor Jobs

About The Position

Requirements

• Associate’s degree or equivalent experience.
• At least 3 years of experience in a healthcare setting; experience in an FQHC, community health center, or ambulatory care environment is preferred in the posting’s description of the required experience.
• Valid medical assistant certificate from an accredited program.
• Current Basic Life Support (BLS) certification upon hire, maintained as a condition of employment; courses must follow AHA guidelines or meet recognized BLS standards through an approved equivalent provider.
• Excellent verbal and written communication, composition, typing, and proofreading skills.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to analyze, interpret, and act on performance data, including quality, productivity, and patient-access metrics.
• Advanced leadership skills, including coaching, influencing, and driving accountability across teams.
• Strong organizational, problem-solving, and decision-making skills in a fast-paced clinical environment.
• Ability to manage competing priorities while maintaining attention to detail and operational excellence.
• Strong interpersonal and communication skills and ability to collaborate across multidisciplinary teams.
• Professionalism and ability to handle confidential information in accordance with HIPAA and organizational policies.
• Commitment to health equity, cultural humility, and community-centered care.
• Ability to lift or carry 10 pounds and stand for long periods.
• Follow safety procedures, maintain knowledge of safe-work policies, use appropriate body mechanics, know emergency-exit and fire-extinguisher locations, and follow infection-control and blood-borne-pathogen procedures.
• Protect patient, employee, and volunteer privacy; access information only as needed for business purposes and comply with corporate-integrity and security regulations.

Nice To Haves

• Progressive leadership or supervisory experience in a clinical setting.
• Demonstrated experience with value-based care models, population health, and quality-metric performance management.
• Experience working with underserved, diverse, or high-risk populations.
• Completion of internal leadership development programs, such as Project LEAP, for internal candidates.
• Bilingual English/Spanish.

Responsibilities

• Directly supervise, lead, and hold Medical Assistants, Lab Assistants, and other assigned clinical support staff accountable; ensure staffing models align with patient volume, acuity, and care-team structure.
• Lead recruitment in partnership with Human Resources, including workforce planning, candidate selection, and hiring.
• Build a high-performing team through onboarding, competency validation, coaching, and professional development.
• Foster accountability, engagement, equity, inclusion, open communication, staff recognition, professional growth, and retention.
• Lead regular team huddles and staff meetings to share updates and drive performance improvement.
• Prepare and conduct annual performance reviews for direct reports.
• Partner with Human Resources and leadership on employee relations, corrective actions, and performance improvement plans.
• Oversee daily clinical support operations, patient flow, provider support, and adherence to evidence-based care models.
• Monitor and improve performance on UDS and HEDIS measures, care gap closures, and value-based care initiatives.
• Ensure compliance with FQHC requirements, HRSA guidelines, OSHA standards, CLIA-waived lab requirements, and infection control protocols.
• Oversee lab operations with lab leadership, including documentation, quality controls, and safety standards.
• Lead workflow optimization and process improvement using data analysis and Lean methodologies.
• Partner with care teams on population health strategies, including panel management, preventive care outreach, and chronic disease management.
• Promote culturally competent, trauma-informed, patient-centered care for underserved and vulnerable populations.
• Embed service excellence into workflows and staff expectations and model compassionate, professional, respectful patient interactions.
• Support organizational initiatives such as growth, service expansion, and new-site development.
• Support audit, site-visit, and accreditation readiness, including HRSA Operational Site Visits.
• Monitor compliance and implement corrective actions to mitigate organizational risk.
• Support budget stewardship through responsible supply use, labor management, and operational efficiency.
• Coordinate clinical meetings, trainings, and operational activities in line with organizational priorities and compliance standards.
• Collaborate with providers, nursing, operations, quality, and enabling-services teams to support integrated care delivery.
• Lead teams through workflow changes, technology enhancements, and organizational transformation.
• Align decisions and team priorities with organizational values, mission, and strategic goals.
• Set goals, priorities, and performance expectations; mentor employees and ensure they have the resources and support needed to succeed.
• Demonstrate ethical decision-making, transparent communication, accountability, and consistent application of policies and standards.
• Provide ongoing coaching, recognition, and performance feedback; address performance concerns promptly while supporting employee growth.
• Review and approve employee timecards by established deadlines, resolve discrepancies, and promote accurate reporting of hours worked.
• Communicate enterprise-wide initiatives and changes through channels such as Teams, email, and in-person meetings.
• Build partnerships, encourage innovation, and champion collaboration and continuous improvement.
• Follow workplace safety, infection-control, privacy, corporate-integrity, and security requirements; report injuries, unsafe conditions, and unethical, fraudulent, or unlawful activity.