Supervisor Jobs

About The Position

Requirements

• Minimum of a Bachelor’s degree preferred in a Human services field.
• Must have a minimum of two years supervisory experience or equivalent leadership experience that can be demonstrated to be applicable to the duties listed in the job description.
• Strong knowledge of program outcomes and deliverables
• Ability to relate well to and coordinate with guests and program participants & promote customer care through all actions and behaviors
• Must be able to develop and articulate a strategic vision for the program area
• Project a professional image to all internal and external customers ensuring correct grooming
• Ability to demonstrate initiative and follow through, and be comfortable working in a changing environment.
• Demonstrates willingness to consistently improve work performance
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability.
• Must have the ability to use initiative, discretion and independent judgment in making decisions.
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
• Demonstrates willingness to consistently improve work performance through their relationship and guidance.
• Sound administrative skills including strong computer skills and a working knowledge of Microsoft Office & Google Drive
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development.
• Direction received from the Director of Housing Programs
• Supervises Transitional Housing Case Managers
• Permanent Support Housing Case Managers
• Family Housing Case Managers
• Must complete a criminal background and sex offender clearance prior to the first day of work.

Responsibilities

• Supervise, manage, monitor, train and coordinate the activities of all assigned staff using approved performance management processes and policies.
• Knowledge, implementation & ability to train team on all service delivery models
• Provides detailed statistical and narrative reports to the Program Director.
• Attends meetings with related external program partners and internal departments.
• Completes reports for funding agency on a routine basis.
• Ensures all staff data is entered into the database daily.
• Establishes and implements a system of internal quality management tracking and monitoring
• Independently follows agency policy and procedures
• Complete any other related tasks and responsibilities as assigned and required
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues with staff and/or the Director of Housing Programs; and develops and implements immediate corrective action plans.
• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming, dress and hygiene
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• A passion for the mission of Breakthrough

Benefits

• Group medical benefits through BlueCross BlueShield to full-time employees (PPO or HMO options available; potential for no cost for employee single coverage).
• Group dental benefits through BlueCross BlueShield to full-time employees (PPO or HMO options available).
• Group vision benefits through BlueCross BlueShield to full-time employees.
• Term life insurance through MetLife for full-time employees (paid fully by the organization).
• Short and long-term disability insurance through MetLife for full-time employees (paid fully by the organization).
• 401(k) plan with a 50% match on contributions up to 3% of base salary.
• Section 125 Plan (FSA) for pre-tax contributions towards premiums, medical expenses, dependent care, and transit/parking.
• Vacation days accrued at a rate of 6.67 – 13.33 days per month based on tenure.
• Up to 3 personal days annually (pro-rated in year one).
• Up to 10 sick days annually (pro-rated in year one).