Retail Full Time Store Supervisor

Office Depot • Pearland, TX

23h • Onsite

About The Position

The Store Supervisor is a full-time position at Office Depot focused on delivering customer solutions across Technology, Services, Furniture, and Print. The role builds customer relationships, provides product and service guidance, proactively engages customers to drive sales, and supports a customer-centric store environment and positive culture aligned with Office Depot’s 5C values. The supervisor trains and develops associates and helps drive sales, service, and operational excellence. Full-time supervisors must be able to perform External Key Carrier duties, including opening and closing the store. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive third-party background checks.

The position includes customer service and sales, associate coaching and training, merchandising and operational responsibilities, loss prevention, and key-carrier duties. The company describes itself as a provider of products, services, and technology solutions through business-to-business distribution and an omnichannel presence. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledge of Technology and Print, including use of relevant equipment and point-of-sale systems.
• Strong selling, interpersonal, and verbal and written communication skills.
• Ability to lead, coach, and train others and work independently and as part of a team.
• Comfort using technology and systems to complete daily responsibilities.
• Problem-solving, conflict-management, time-management, and business-acumen skills.
• Ability to drive results, direct others effectively, make sound decisions, and collaborate well.
• Adaptability, accountability, and open availability for a flexible schedule that includes evenings, weekends, and occasional holidays.
• Ability to perform External Key Carrier opening and closing responsibilities.
• Ability to consent to periodic comprehensive third-party background checks, as may be required for essential functions.

Nice To Haves

• Coursework in Business, Retail Management, or a related field.
• Experience in retail, sales, customer-facing, and/or supervisory work.

Responsibilities

• Build trust, brand loyalty, and exceptional customer service.
• Use the selling program to recommend appropriate solutions and additional products or services.
• Stay aware of planned advertisements and promotions.
• Educate customers about Office Depot products and services and evaluate their needs to determine a total solution.
• Use communication tools to request sales-floor assistance and coordinate service and customer engagement throughout the store.
• Guide, train, observe, coach, and provide feedback to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to customers.
• Provide the General Manager with feedback about associates’ performance, certifications, and competencies.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Support regular loss-prevention compliance and assist the General Manager with associate coaching and performance improvement.
• Contribute to sales and profitability through initiatives involving conversion, average order value, and customer satisfaction.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the alarm system, handling cash, and balancing the store daily.
• Fulfill responsibilities associated with the External Key Carrier designation.
• Support the store’s safety culture by working safely and addressing potential hazards or concerns.

Benefits

• Competitive salaries.
• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED