Retail Full Time Store Supervisor

Office Depot • Baton Rouge, LA

1d • $14 - $16

About The Position

The Store Supervisor is a full-time, customer-facing leadership role at Office Depot focused on providing comprehensive solutions across Technology, Services, Furniture, and Print. The supervisor builds customer relationships and trust, serves as an advisor on products and services, proactively engages customers using established sales principles, and helps drive sales across the store’s offerings. The role supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The supervisor also trains associates on products, selling techniques, attachments, and services.

The supervisor supports sales performance, exceptional service, operational excellence, and team development. Responsibilities include coaching and training associates, supporting merchandise processing and loss prevention, and helping improve sales and profitability. Full-time supervisors must be able to perform External Key Carrier duties, including opening and closing the store. The schedule must be flexible to meet business needs, including evenings, weekends, and occasional holidays. The position may require consent to periodic comprehensive third-party background checks.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply-chain and distribution operations, sales professionals, online operations, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred; coursework in Business, Retail Management, or a related field is a plus.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledge of Technology and Print, including the use of relevant equipment and POS systems.
• Strong selling, interpersonal, and verbal and written communication skills.
• Ability to lead, coach, and train others, and to work independently and as part of a team.
• Comfort using technology and systems to complete daily responsibilities.
• Problem-solving, conflict-management, time-management, and business-acumen skills.
• Ability to drive results, direct others effectively, make sound decisions, and collaborate well.
• Adaptability, accountability, and open availability for a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform External Key Carrier responsibilities, including store opening and closing duties.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Coursework in Business, Retail Management, or a related field.
• Related retail, sales, customer-facing, or supervisory experience.

Responsibilities

• Foster a culture of trust, brand loyalty, and exceptional customer service.
• Use the selling program to recommend suitable solutions and additional products or services; stay aware of planned advertisements and promotions; and educate customers about Office Depot offerings.
• Use communication tools to request assistance on the sales floor and coordinate service and customer engagement throughout the store.
• Evaluate customer needs to determine an appropriate total solution.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Conduct training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide the General Manager with feedback on associate performance, certifications, and competencies.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Ensure regular loss prevention compliance and support store safety and security.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives addressing conversion, Average Order Value, and customer satisfaction.
• As an External Key Carrier, maintain building and associate safety and security when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, handling cash, and balancing the store daily.
• Carry out other responsibilities as necessary and duties assigned to the role.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED