Retail Full Time Store Supervisor

Office Depot•Tigard, OR

1d•$14 - $23•Onsite

About The Position

The Retail Store Supervisor is a full-time leadership role focused on providing customers with solutions across Technology, Services, Furniture, and Print. The supervisor builds customer relationships, acts as a trusted advisor, uses Office Depot sales principles to engage customers and drive sales, and supports a customer-centric store environment and positive culture aligned with the company’s 5C values. The role also trains associates on products, selling techniques, attachments, services, and sales. The supervisor works a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time supervisors perform External Key Carrier duties, including opening and closing the store. They help drive sales and exceptional service, maintain operational excellence, and develop a high-performing team. Essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

High school diploma or equivalent preferred.
Knowledge of Technology and Print, including use of relevant equipment and POS systems.
Strong selling, interpersonal, and verbal and written communication skills.
Ability to lead, coach, and train others, and to work independently and as part of a team.
Comfort using technology and systems to complete daily responsibilities.
Problem-solving, conflict-management, time-management, and business-acumen skills.
Ability to drive results, direct others effectively, make sound decisions, and collaborate.
Adaptability, accountability, and open availability.
Ability to work evenings, weekends, and occasional holidays.
Ability to perform External Key Carrier opening and closing responsibilities.
Consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

Coursework in Business, Retail Management, or a related field.
1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

Foster trust, brand loyalty, and exceptional customer service.
Use the selling program to recommend suitable solutions and additional products or services; stay aware of advertisements and promotions and educate customers about Office Depot offerings.
Use communication tools to request sales-floor assistance and coordinate customer engagement and service throughout the store.
Evaluate customer needs to determine an appropriate total solution.
Guide, direct, and train store associates, including Print Services associates.
Facilitate training on the business model and the full range of services offered to customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Provide the General Manager with feedback on associates’ performance, certifications, and competencies.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Ensure regular loss-prevention compliance and assist the General Manager with coaching associates.
Contribute to sales and profitability through initiatives that improve conversion, Average Order Value, and customer satisfaction.
Maintain building and associate safety and security when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
Fulfill duties associated with External Key Carrier designation.
Perform other responsibilities as necessary.