Retail Full Time Store Supervisor

Office Depot • Grand Junction, AZ

3d

About The Position

The Retail Store Supervisor is a full-time role focused on providing customers with comprehensive solutions across Technology, Services, Furniture, and Print. The Supervisor builds customer relationships, serves as an advisor on products and services, uses established sales principles to drive sales, and supports a customer-centric store environment and positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role also includes training associates on products, selling techniques, attachments, and services.

The Supervisor supports sales, service, operational excellence, and team development. Full-time Supervisors perform External Key Carrier duties, including opening and closing the store and maintaining building and associate safety and security when other managers are absent. The role requires a flexible schedule that can include evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and an omnichannel presence, including Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities to move and grow within the organization, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledge of Technology and Print, including use of relevant equipment and POS systems.
• Strong selling, interpersonal, and verbal and written communication skills.
• Ability to lead, coach, and train others, and to work independently and as part of a team.
• Comfort using technology and systems to complete daily responsibilities.
• Problem-solving, conflict management, time management, and business acumen.
• Ability to drive results, direct others effectively, make sound decisions, and collaborate well.
• Adaptable, accountable, and able to maintain open availability and work a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform External Key Carrier opening and closing responsibilities.

Nice To Haves

• Coursework in Business, Retail Management, or a related field.
• Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

• Build trust, brand loyalty, and exceptional customer service; evaluate customer needs and recommend complete solutions, including additional products and services.
• Use the selling program, maintain awareness of advertisements and promotions, and educate customers about Office Depot products and services.
• Use communication tools to request assistance and coordinate customer service and engagement throughout the store.
• Guide, direct, and train store associates, including Print Services associates, and facilitate training on the business model and service offerings.
• Observe, coach, and provide feedback to associates to improve proficiency and build trust and brand loyalty.
• Provide the General Manager with feedback regarding associates’ performance, certifications, and competencies.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Support regular loss prevention compliance and assist the General Manager with associate guidance and coaching.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Fulfill responsibilities associated with External Key Carrier designation.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED