Retail Full Time Store Supervisor

Office Depot • Fort Wayne, IN

3d • $16 - $18

About The Position

The Retail Store Supervisor is a full-time role focused on providing comprehensive customer solutions across Technology, Services, Furniture, and Print. The supervisor builds customer relationships, serves as a trusted advisor, uses Office Depot sales principles to promote products and services, supports a customer-centric store and local community engagement, and contributes to a culture aligned with the company’s 5C values. The role also trains associates on technology products, selling techniques, attachments, services, and sales.

The supervisor works a flexible schedule based on business needs, including evenings, weekends, and occasional holidays. Full-time supervisors perform External Key Carrier duties, including opening and closing the store and maintaining its safety and security while other managers are absent. The role supports sales growth, exceptional service, operational excellence, and development of a high-performing team. Periodic comprehensive third-party background checks may be required.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and an omnichannel platform, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards. The company offers competitive salaries, benefits including a 401(k), opportunities for internal growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledge of Technology and Print, including use of relevant equipment and POS systems.
• Strong selling, interpersonal, and verbal and written communication skills.
• Ability to lead, coach, and train others and to work independently and as part of a team.
• Comfort using technology and systems to complete daily responsibilities.
• Problem-solving, conflict management, time management, and business acumen.
• Ability to drive results, direct others effectively, make sound decisions, and collaborate.
• Adaptability, accountability, and open availability.
• Ability to work evenings, weekends, and occasional holidays and to perform opening and closing responsibilities.
• Consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

• Coursework in Business, Retail Management, or a related field.

Responsibilities

• Build trust, brand loyalty, and exceptional customer service.
• Use the selling program to recommend appropriate solutions and additional products or services; stay aware of advertisements and promotions; and educate customers about Office Depot offerings.
• Use communication tools to request assistance and coordinate service and customer engagement across the sales floor.
• Assess customer needs to determine a complete solution.
• Guide, direct, and train store associates, including Print Services associates.
• Conduct training on the business model and the full range of services offered to customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide the General Manager with feedback on associate performance, certifications, and competencies.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Ensure regular loss prevention compliance and assist the General Manager with coaching associates.
• Contribute to increased sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Fulfill responsibilities associated with the External Key Carrier designation.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED