Retail Full Time Store Supervisor

Office Depot•Katy, TX

5h•$13 - $17

About The Position

At Office Depot, the Retail Store Supervisor is a full-time role focused on providing comprehensive customer solutions across Technology, Services, Furniture, and Print offerings. The supervisor builds and maintains customer relationships, uses Office Depot sales principles to proactively engage customers and drive sales, and supports a customer-centric store environment and community engagement. The role also contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The supervisor trains associates on Technology products, selling techniques, attachments, services, and sales. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time supervisors must be able to perform External Key Carrier duties, including opening and closing the store. The supervisor helps drive store success through sales, exceptional service, operational excellence, and development of a high-performing team. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
Knowledge of Technology and Print, including the use of relevant equipment and point-of-sale (POS) systems.
Strong selling, interpersonal, and verbal and written communication skills.
Ability to lead, coach, and train others and work independently and as part of a team.
Comfort using technology and systems to complete daily responsibilities.
Problem-solving, conflict-management, time-management, and business-acumen skills.
Ability to drive results, direct others effectively, make sound decisions, and collaborate well.
Adaptability, accountability, and open availability.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Ability to perform External Key Carrier responsibilities, including opening and closing duties.
May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

Coursework in Business, Retail Management, or a related field.
1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

Build trust, brand loyalty, and exceptional customer service.
Use the selling program to recommend suitable solutions and additional products or services; stay aware of planned advertisements and promotions; and educate customers about Office Depot offerings.
Use communication tools to request sales-floor assistance and coordinate service and customer engagement throughout the store.
Evaluate customer needs to determine a complete solution.
Guide, direct, and train store associates, including Print Services associates.
Facilitate training on the business model and the full range of services offered to customers.
Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
Provide the General Manager with feedback on associate performance, certifications, and competencies.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process-improvement opportunities and implement plans to reduce waste and inefficiencies.
Ensure regular loss-prevention compliance.
Assist the General Manager with guidance and coaching to improve associate performance.
Support initiatives that increase sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction.
Maintain building and associate safety and security when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Fulfill duties associated with the External Key Carrier designation.
Perform other responsibilities as deemed necessary.