Retail Full Time Store Supervisor

Office Depot • Pearland, TX

1d • $11 - $16

About The Position

The Retail Store Supervisor is a full-time position focused on providing customers with solutions across Technology, Services, Furniture, and Print. The supervisor builds customer relationships, serves as a trusted advisor, uses established sales principles to engage customers and drive sales, and supports a customer-centric store environment and positive culture aligned with Office Depot’s 5C values. The role also trains associates on products, selling techniques, attachments, and services.

The supervisor supports sales performance, exceptional service, operational excellence, and team development. Full-time supervisors must be able to serve as External Key Carriers, including opening and closing the store and maintaining the safety and security of the building and associates when other managers are absent. The role requires a flexible schedule that can include evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including Office Depot and OfficeMax retail stores. Coworkers are expected to support the company’s operational safety culture by working safely and addressing potential hazards or concerns. Duties described may not be exhaustive, and other duties may be assigned. Compensation includes competitive salaries, a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred; coursework in Business, Retail Management, or a related field is a plus.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledge of Technology and Print, including use of relevant equipment and POS systems.
• Strong selling, interpersonal, and verbal and written communication skills.
• Ability to lead, coach, and train others, and to work independently and as part of a team.
• Comfort using technology and systems to complete daily responsibilities.
• Problem-solving, conflict-management, time-management, and business-acumen skills.
• Ability to drive results, direct others effectively, make sound decisions, and collaborate.
• Adaptability, accountability, and open availability.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform External Key Carrier duties, including opening and closing responsibilities.
• Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

• Coursework in Business, Retail Management, or a related field.
• Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

• Build trust, brand loyalty, and exceptional customer service.
• Use the selling program to recommend suitable solutions and additional products or services; stay aware of advertisements and promotions; and educate customers about Office Depot products and services.
• Use communication tools to request assistance on the sales floor and coordinate service and customer engagement throughout the store.
• Evaluate customer needs to determine an appropriate total solution.
• Guide, direct, and train store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide the General Manager with feedback on associates’ performance, certifications, and competencies.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Ensure regular loss prevention compliance.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives to improve conversion, Average Order Value, and customer satisfaction.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Fulfill responsibilities associated with the External Key Carrier designation.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED