Retail Full Time Store Supervisor

Office Depot • Charlotte, NC

3d

About The Position

The Retail Store Supervisor is a full-time role focused on providing customers with solutions across Technology, Services, Furniture, and Print offerings. The supervisor builds customer relationships, promotes Office Depot products and services, and supports a customer-centric store environment and positive culture aligned with the company’s 5C values. The role also includes training associates, supporting store operations, and helping drive sales, service quality, and operational excellence.

Full-time supervisors perform External Key Carrier responsibilities, including opening and closing the store, activating and deactivating its alarm system, handling cash, and balancing the store. They help maintain building and associate safety and support loss-prevention compliance. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledge of Technology and Print offerings, including use of relevant equipment and point-of-sale systems.
• Strong selling, interpersonal, and verbal and written communication skills.
• Ability to lead, coach, and train others and to work independently and as part of a team.
• Comfort using technology and systems to complete daily responsibilities.
• Problem-solving, conflict-management, time-management, and business-acumen skills.
• Ability to drive results, direct others, make sound decisions, and collaborate effectively.
• Adaptability, accountability, and open availability for a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store.

Nice To Haves

• Coursework in Business, Retail Management, or a related field.
• Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

• Build customer trust and brand loyalty while delivering exceptional service.
• Use the selling program to recommend suitable solutions and additional products or services.
• Stay aware of planned advertisements and promotions and educate customers about Office Depot products and services.
• Use communication tools to request sales-floor assistance and coordinate customer engagement and service throughout the store.
• Evaluate customer needs to determine an appropriate overall solution.
• Guide, train, observe, coach, and provide feedback to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to customers.
• Provide the General Manager with feedback on associates’ performance, certifications, and competencies.
• Process merchandise accurately and efficiently in line with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Support loss-prevention compliance and help the General Manager coach associates to improve performance.
• Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction initiatives.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including operating the store alarm system, cash handling, and daily store balancing.
• Perform other duties as assigned.

Benefits

• 401(k)
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED