Shift Supervisor

Flynt Management Group•Fort Worth, TX

About The Position

The Shift Supervisor supports the Store Leadership Team when a manager is absent from the sales floor. The role supervises store staff, promotes customer engagement and sales, represents the brand professionally, maintains store standards, and supports teamwork. The Shift Supervisor may hold store keys and open or close the store without management, as needed. The position requires weekend availability and commitment to two store closings per week, including one Friday or Saturday. The work environment includes an adult-content retail setting and may be moderately to loudly noisy.

Requirements

Must be at least 18 years old.
Must be available to work weekends: Friday, Saturday, and Sunday.
Must commit to two store closings per week, including one Friday or Saturday.
Able to use a retail POS system and inventory scanner.
Able to make change using American monetary units.
Able to carry out detailed tasks and projects with minimal direction or supervision.
Strong verbal and written communication skills.
Strong interpersonal skills and ability to build positive working relationships.
Able to lift 50 pounds safely without restrictions.
Able to lift, load, and unload large and heavy packages and boxes rapidly and continuously throughout a scheduled shift.
Able to reach overhead, bend, kneel, and carry products for customer service, restocking, shipment processing, and merchandising.
Able to stand and walk for extended periods.
Able to perform store maintenance tasks such as sweeping, vacuuming, emptying trash, and cleaning.
Able to use and climb ladders and/or step stools.
Able to perform repetitive motions, including hanging, folding, and ringing up customers.
Able to use caution with difficult customers and houseless people or transients and avoid confrontations.
Completion of the Shift Supervisor three-month training program.

Nice To Haves

At least one year of key holder experience in a retail setting is preferred.

Responsibilities

Support Store Management in generating sales by maintaining a consistent presence on the sales floor and setting the pace and energy while protecting brand integrity.
Hold store keys and open or close the store without management as necessary.
Prioritize customer service and partner with Sales Associates to achieve sales goals and KPIs.
Manage rest and meal break schedules and ensure all sales-floor zones are covered.
Provide timely feedback, coaching, and redirection regarding customer engagement, selling, and sales-floor etiquette.
Help manage merchandise presentation, signage, and display standards.
Escalate performance concerns to the Store Manager.
Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Assist with store security, including checking bags and monitoring fitting rooms.
Ensure store staff are treated professionally, courteously, and respectfully.
Process return and exchange transactions and authorize promotional discounts and employee sales when a manager is absent.
Follow and ensure compliance with loss-prevention policies.
Maintain full understanding of inventory management procedures.
Represent the company in a professional and positive manner.
Perform other duties as assigned.