Front End Department Supervisor

Lowe's Home Centers•Schererville, IN

About The Position

The Front End Department Supervisor leads and coaches team members, supports staffing and coverage, and helps ensure the department delivers strong customer service and operational results. The role provides feedback and recognition, develops associates, addresses concerns, monitors operational metrics, removes process barriers, responds to unexpected staffing or delivery events, and maintains safety, security, and shrink-prevention practices. The supervisor also recommends improvements that reduce unproductive time, waste, and product loss, and builds collaborative relationships across the store. At locations without a Fulfillment Department Supervisor, the role also oversees front-end and fulfillment activities. This includes allocating staffing to customer demand, supporting checkout and customer-service functions, handling cash-related tasks, monitoring order readiness and fulfillment timeliness, and helping pick, stage, load, and inspect merchandise. The supervisor may use power equipment, conduct area and inventory walks, and cross-train in other store areas. As Manager-on-Duty, the supervisor provides store-wide leadership over engagement, customer service, staffing, and operational efficiency. They observe and coach associate-customer interactions, help ensure sales and service readiness, shift staffing to meet traffic, manage responses to call buttons, maintain clean and safe aisles, hand off shift observations, and route non-MOD activities to appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage for customer demand, and redeploy staff as needed.
Participate in interviews and provide input on hiring decisions for associates in the assigned area.
Connect with team members, address challenges, provide timely feedback and coaching, recognize accomplishments, and support associate growth and development.
Address associate-relations concerns and elevate them to senior management or HR when appropriate.
Coach the team on processes and operational efficiencies, monitor performance metrics, identify barriers, and implement timely solutions.
Respond to unexpected events by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Maintain focus on safety, security, and shrink prevention, including securing doors and gates, reporting suspected theft, and protecting inventory integrity.
Conduct daily safety reviews, identify hazards, and keep store areas clean and organized.
Recommend operational strategies to reduce unproductive time, waste, and product loss; analyze operations for ways to reduce customer impact.
Seek performance feedback, pursue self-development, build cross-functional relationships, and adapt to challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee and improve front-end and fulfillment activities, including checkout, returns, overrides, till audits, pickup, installation, delivery, picking, staging, and order fulfillment.
Drive customer service by ensuring the front-end support team greets customers, answers calls, responds to inquiries, and addresses concerns.
Allocate appropriate staffing across fulfillment and front-end functions based on customer demand.
Research shortages and overages, deposit cash in the bank, and handle register pulls and loans.
Monitor and support Customer Service desk activity and validate delivery-order readiness and communications.
Research and monitor short picks and ensure orders are picked and staged on time.
Cross-train in other store areas to support customer service; receive and direct calls appropriately.
Walk fulfillment areas, bays, and inventory to ensure they are clean and safe; pull, prepare, inspect, stage, and load merchandise according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; walk the store and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed.
Shift associates to high-traffic areas, manage responses to call buttons, and ensure aisles remain clean, safe, and uncluttered.
Hand off shift observations to the next Manager-on-Duty and direct non-MOD activities to appropriate leaders.
Perform other duties as assigned.