Front End Department Supervisor

Lowe's Companies, Inc.•Schererville, IN

About The Position

The Front End Department Supervisor leads front-end associates and oversees department operations, customer service, staffing, safety, and operational performance. The supervisor assigns work, supports associate development through coaching and feedback, addresses team concerns, and partners with management or HR when appropriate. The role promotes efficient processes, monitors performance metrics, responds to operational disruptions, and maintains safety, security, and shrink-prevention practices. At locations without a Fulfillment Department Supervisor, the role also oversees fulfillment activities alongside front-end operations. This includes allocating staffing, coordinating order picking and staging, monitoring delivery readiness and short picks, supporting customer service, and handling cash-related activities. The supervisor may cross-train in other store areas and help prepare, inspect, load, and validate merchandise and orders. As Manager-on-Duty, the supervisor provides leadership across the store, monitors customer and associate interactions, adjusts staffing to meet demand, coaches associates, maintains safe and clear aisles, and hands off shift observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage for customer demand, and redeploy staff as needed.
Participate in interviews and provide input into hiring decisions when applicable.
Connect with associates about challenges and elevate issues when necessary.
Provide timely feedback, coaching, recognition, and development support; partner with the ASM when formal discipline is needed.
Encourage idea-sharing, empower associates to make decisions, and foster associate growth and confidence.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow processes and achieve operational efficiencies that support customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to processes or customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates and reporting signs of theft.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for security risks.
Recommend strategies to reduce unproductive time, waste, or product loss, and analyze operations for ways to reduce customer impact.
Seek performance feedback, pursue self-development, build cross-functional relationships, and adapt to work challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment activities, including checkout, returns, overrides, till audits, Pro fulfillment, pickup, installation, delivery picking, staging, and fulfillment.
Ensure front-end support associates greet customers, answer phones, respond to inquiries, and address customer concerns.
Allocate appropriate staffing based on demand across fulfillment and front-end functions, including Pro, installation, delivery, pickup, registers, customer service, returns, head cashier posts, and the money room.
Research cash shortages or overages, deposit cash in the bank, and handle register pulls and loans.
Monitor Customer Service desk activity and provide support when needed.
Validate delivery-order readiness and communications; research and monitor short picks; ensure orders are picked and staged on time.
Cross-train in other store areas to support customer service.
Receive and direct calls appropriately for customers and associates.
Walk fulfillment areas, bays, or inventory to ensure they are clean and safe.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into or out of the store when appropriate.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; observe interactions and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed appropriately.
Shift associates to high-traffic areas or department hotspots as needed and manage associate responses to call buttons.
Ensure aisles are clean, safe, and free of clutter; hand off shift observations to the next MOD.
Direct non-MOD activities, such as customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.