Front End Department Supervisor

Lowe's Home Centers•Columbus, OH

About The Position

The Front End Department Supervisor leads team members and oversees department operations to support customer service, sales, safety, and operational efficiency. The role assigns work and ensures staffing coverage meets customer demand; coaches, develops, and recognizes associates; addresses performance and associate-relations concerns; and works with partners or senior leaders when needed. The supervisor monitors operational performance, identifies obstacles, responds to changing conditions, and promotes safe, secure, and organized store operations. At locations without a Fulfillment Department Supervisor, this position also oversees front-end and fulfillment activities. These include checkout and customer-service functions, fulfillment order picking and staging, delivery readiness, cash handling, and staffing allocations across applicable areas. The role may assist with preparing and loading merchandise and uses power equipment when needed. The supervisor also serves as Manager-on-Duty, providing store-wide leadership, observing and coaching associates, supporting customer service and staffing, responding to customer traffic, keeping aisles safe and clear, handing off shift observations, and directing non-MOD activities to appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer-service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and adjust staffing to meet customer demand and departmental needs.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members, identify challenges, elevate issues, and provide timely feedback, coaching, recognition, and performance guidance.
Support associate growth and development through coaching and regular performance feedback; address associate-relations concerns and elevate them when appropriate.
Coach the team on proper processes, operational efficiency, customer service, and sales readiness; monitor performance metrics and address barriers promptly.
Respond to unexpected events by reprioritizing work and maintaining operational coverage.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting suspected theft, protecting inventory, conducting daily safety reviews, and maintaining clean, organized areas.
Recommend and encourage strategies to reduce unproductive time, waste, or product loss, and analyze operational activities to reduce customer impact.
Seek feedback, pursue self-development, build cross-functional relationships, and adapt effectively to work challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment operations, including checkouts, returns, overrides, till audits, pickup, installation, delivery picking, staging, and fulfillment.
Ensure front-end associates greet customers, answer phones, respond to inquiries, and address customer concerns; monitor and support Customer Service desk activity.
Allocate staffing according to customer demand across fulfillment and front-end functions, including registers, service and returns desks, head cashier posts, and the money room.
Research shortages and overages, deposit cash in the bank, and handle register pulls and loans.
Validate delivery-order readiness and communications, research and monitor short picks, and ensure orders are picked and staged on time.
Cross-train in other store areas and receive and direct calls appropriately.
Inspect fulfillment areas, bays, and inventory for cleanliness and safety; pull, prepare, inspect, stage, and load merchandise according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, provide in-the-moment coaching, and ensure associates are prepared to deliver quality sales and service.
Ensure Specialty and Pro areas are staffed for customer traffic, engage with customers, drive sales, and shift associates to busy areas as needed.
Manage associate responses to call buttons and ensure aisles remain clean, safe, and free of clutter.
Hand off shift observations in person to the next Manager-on-Duty and direct non-MOD activities to appropriate leaders.
Perform other duties as assigned.