Front End Department Supervisor

Lowe's Home Centers•Framingham, MA

About The Position

The Front End Department Supervisor leads department associates, coordinates staffing and work assignments, supports customer service, and promotes safe, efficient store operations. The role provides coaching and feedback, supports associate development, monitors operational performance, identifies process and customer-experience barriers, and responds to unexpected staffing or delivery events. The supervisor also supports safety, security, inventory integrity, and continuous operational improvement. At locations without a Fulfillment Department Supervisor, this role also oversees front-end and fulfillment activities. Duties include allocating staff according to customer demand; supporting checkout, returns, customer service, and fulfillment; monitoring order picking, staging, and delivery readiness; researching cash shortages or overages; handling deposits and register transactions; and helping prepare, inspect, stage, and load merchandise. The role may use power equipment and cross-train in other store areas. As Manager-on-Duty, the supervisor provides store leadership by monitoring customer and associate interactions, coaching in the moment, ensuring appropriate staffing and service, shifting associates to busy areas, managing responses to call buttons, maintaining clean and safe aisles, and handing off shift observations to the next Manager-on-Duty. Non-MOD responsibilities are directed to the appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of retail experience, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and adjust staffing to meet customer demand.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with associates to understand challenges, elevate issues, and provide timely feedback, coaching, recognition, and development support.
Address associate relations concerns and elevate them to senior management or HR when appropriate.
Coach associates to follow processes, improve operational efficiency, and meet operational performance metrics.
Identify barriers to operational processes and customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing and monitoring doors and gates, reporting suspected theft, and maintaining inventory integrity.
Conduct daily safety reviews, identify hazards, and keep store areas clean and organized.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek feedback and development opportunities and maintain collaborative relationships with cross-functional partners.
When applicable, oversee front-end and fulfillment activities and allocate staffing across checkout, customer service, and fulfillment functions.
Ensure front-end associates greet customers, answer phones, respond to inquiries, and address concerns.
Research shortages and overages, deposit cash, and handle register pulls and loans.
Monitor customer service desk activity and support it when needed.
Validate delivery order readiness and communications, monitor short picks, and ensure orders are picked and staged on time.
Cross-train in other store areas to support customer service.
Receive and direct calls appropriately.
Inspect fulfillment areas, bays, and inventory for cleanliness and safety; pull, prepare, inspect, stage, and load merchandise as needed, using power equipment when necessary.
Validate items being carried into or out of the store when appropriate.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; walk the store and coach associates.
Ensure associates are prepared to provide quality sales and service and that Specialty and Pro areas are properly staffed.
Shift associates to high-traffic areas, manage responses to call buttons, and ensure aisles are clean, safe, and uncluttered.
Hand off observations to the next Manager-on-Duty and direct non-MOD activities to appropriate leaders.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Learning and development opportunities.
Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards.
Wellness programs for eligible associates.