Front End Department Supervisor

Lowe's Home Centers•Beaufort, SC

About The Position

The Front End Department Supervisor leads team members and department operations to deliver customer service, sales, and operational performance. The role assigns work and adjusts staffing to meet customer demand; coaches, develops, and recognizes associates; supports hiring and associate relations; and promotes safe, efficient processes and continuous improvement. The supervisor monitors operational metrics, resolves barriers, responds to unexpected staffing or delivery events, and maintains safety, security, and shrink-prevention practices. At locations without a Fulfillment Department Supervisor, the role also oversees front-end and fulfillment activities, including checkout, returns, overrides, till audits, pickup, installation, delivery picking, staging, and order fulfillment. Duties include allocating staffing, monitoring service-desk activity, researching cash shortages or overages, validating order readiness and timeliness, supporting customers and associates, and preparing and loading merchandise using power equipment when needed. As Manager-on-Duty, the supervisor provides store-wide leadership for engagement, customer service, staffing, and operational efficiency. The role walks the store, coaches associates, ensures appropriate coverage and readiness, directs associates to areas of high customer traffic, manages responses to call buttons, maintains clean and safe aisles, hands off shift observations to the next MOD, and routes non-MOD matters to the appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and adjust staffing to meet customer demand and department needs.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members, address challenges, and elevate issues when necessary.
Provide timely feedback, coaching, recognition, and development support; address problematic behavior and partner with the ASM when formal discipline is needed.
Encourage sharing of customer-service ideas and best practices, and empower associates to make decisions with appropriate guidance.
Identify associate-relations concerns and take appropriate action, including escalation to senior management or HR.
Coach the team on proper processes and operational efficiency, monitor performance metrics, identify barriers, and implement timely solutions.
Respond to unexpected events by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting suspected theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, and maintain clean and organized store areas while monitoring for security risks.
Recommend strategies to reduce unproductive time, waste, and product loss, and analyze operations to reduce customer impact.
Seek feedback and self-development opportunities, maintain cross-functional relationships, and adapt effectively to work challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment operations, including checkout, returns, overrides, till audits, pickup, installation, delivery picking, staging, and order fulfillment.
Allocate appropriate headcount to front-end, administrative, and fulfillment functions according to customer demand.
Ensure front-end support greets customers, answers phones, responds to inquiries, and addresses customer concerns.
Research cash shortages or overages, deposit cash in the bank, and handle register pulls and loans.
Monitor Customer Service desk activity and support it when needed; validate delivery-order readiness and communications, research short picks, and ensure orders are picked and staged on time.
Cross-train in other store areas and receive and direct calls appropriately.
Inspect fulfillment areas, bays, and inventory for cleanliness and safety; pull, prepare, inspect, stage, and load merchandise according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, provide store-wide leadership, observe customer and associate interactions, coach in the moment, and ensure associates are equipped to deliver quality sales and service.
Ensure Specialty and Pro areas are staffed appropriately, engage with customers, drive sales, shift associates to high-traffic areas, and manage responses to call buttons.
Keep aisles clean, safe, and free of clutter; hand off shift observations to the next MOD and direct non-MOD activities to the appropriate leaders.
Perform other duties as assigned.