Front End Department Supervisor

Lowe's Home Centers•Lowell, MA

About The Position

The Front End Department Supervisor leads team members and oversees front-end operations, with fulfillment oversight in locations that do not have a Fulfillment Department Supervisor. The role promotes customer service, operational efficiency, safety, security, and associate development. The supervisor may also serve as Manager-on-Duty, providing leadership across the store and directing staffing and operational priorities.

Requirements

High school diploma or GED, General Studies or equivalent; equivalent years of experience may substitute where applicable.
Four years of retail experience, or five years if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in associate training, mentoring, and development.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end retail operations.
Customer service experience.
Leadership experience with direct-report responsibility.
Experience in home improvement retail.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain appropriate staff coverage, and redeploy associates as customer and department needs change.
Participate in interviews and provide input on hiring decisions for associates in the assigned area.
Communicate with team members about challenges; provide timely feedback, coaching, recognition, and development support; and elevate associate relations concerns when appropriate.
Coach associates on processes and operational efficiencies, monitor performance metrics, identify barriers, implement solutions, and reprioritize tasks in response to unexpected events.
Promote safety, security, and shrink prevention by monitoring power-equipment use, conducting daily safety reviews, addressing hazards, securing doors and gates, and reporting signs of theft.
Recommend ways to reduce unproductive time, waste, and product loss, and analyze operations to reduce impacts on customers.
Seek feedback and self-development opportunities, maintain collaborative cross-functional relationships, and adapt to workplace challenges and organizational change.
Where fulfillment oversight applies, oversee front-end and fulfillment activities, including checkout, returns, overrides, till audits, pickup, installation, delivery picking, staging, and order fulfillment.
Ensure front-end support associates greet customers, answer calls, respond to inquiries, and address customer concerns; allocate staffing according to demand across front-end and fulfillment functions.
Research cash shortages or overages, deposit cash, handle register pulls and loans, and monitor the Customer Service desk.
Validate delivery-order readiness and communications, research short picks, and ensure orders are picked and staged on time.
Cross-train in other store areas; receive and direct calls; inspect fulfillment areas, bays, and inventory for cleanliness and safety; and pull, prepare, inspect, stage, and load merchandise, using power equipment when needed.
Validate items carried into and out of the store when appropriate and perform other duties as assigned.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; walk the store and coach associates; ensure sales and service readiness and appropriate staffing; shift associates to high-traffic areas; manage responses to call buttons; maintain clean and safe aisles; hand off shift observations to the next MOD; and route non-MOD activities to appropriate leaders.

Benefits

Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business travel accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Potential discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards
Learning and development opportunities