Front End Department Supervisor

Lowe's Home Centers•Murray, UT

About The Position

The Front End Department Supervisor leads associates and oversees front-end department operations to support customer service, sales, safety, and operational performance. The role assigns and adjusts team coverage, coaches and develops associates, addresses performance and associate-relations concerns, monitors operational metrics, and identifies and resolves barriers to efficient processes and a strong customer experience. The supervisor also promotes safety, security, and shrink prevention; responds to unexpected staffing or operational events; and recommends ways to reduce waste, unproductive time, and product loss. Where there is no Fulfillment Department Supervisor, the role also oversees fulfillment activities. This includes allocating staffing across front-end and fulfillment functions, supporting customer service, monitoring order picking and staging, validating delivery readiness, researching shortages or overages, and handling related cash and register activities. The supervisor may cross-train in other store areas and may pull, prepare, inspect, stage, and load merchandise, using power equipment when needed. As Manager-on-Duty, the supervisor provides leadership across the store, monitors customer and associate interactions, coaches in the moment, ensures appropriate staffing and service, shifts associates to areas of need, manages responses to call buttons, and ensures aisles remain clean and safe. The role hands off observations to the next MOD and directs non-MOD activities to the appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign associates to activities and adjust staffing to meet customer demand and department needs.
Participate in interviews and provide input into hiring decisions when appropriate.
Connect with associates about challenges, provide timely feedback and coaching, and elevate issues as needed.
Support associate growth and development through coaching, recognition, and performance feedback.
Address associate-relations concerns and escalate them to senior management or HR when appropriate.
Coach associates on processes and operational efficiency, monitor performance metrics, and identify and resolve barriers to operations or customer experience.
Respond to unexpected events by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing and monitoring doors and gates, reporting theft indicators, and maintaining inventory and shrink integrity.
Conduct daily safety reviews, identify hazards, and keep store areas clean and organized while monitoring for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss, and analyze operational activities for customer impact.
Seek performance feedback, pursue self-development, build collaborative relationships, and adapt to challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment activities and drive their efficiency.
Allocate staffing according to customer demand across front-end and fulfillment functions, including checkout, customer service, returns, Pro, installation, delivery, and in-store pickup functions.
Ensure front-end support associates greet customers, answer phones, respond to inquiries, and address customer concerns.
Research shortages or overages, deposit cash in the bank, and handle register pulls and loans.
Monitor and support Customer Service desk activity and validate delivery-order readiness and communications.
Research and monitor short picks and validate that orders are picked and staged on time.
Cross-train in other store areas to support customer service.
Receive and direct calls appropriately for customers and associates.
Walk fulfillment areas, bays, or inventory to ensure clean and safe conditions.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into or out of the store when appropriate.
As Manager-on-Duty, provide store leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed.
Shift associates to areas of high customer traffic or department need and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; hand off shift observations to the next MOD.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.