STR MGMT/e-COMMERCE SUPERVISOR

Kroger

About The Position

Manage the day-to-day operations of the store’s e-Commerce department to achieve sales objectives, goals, and budgets. The role is responsible for staffing the department and developing associates to achieve desired results, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The supervisor oversees customer experience, order fulfillment, staffing and scheduling, associate training and performance, compliance with laws and food-safety procedures, equipment maintenance, and department expenses. The role also coordinates e-Commerce initiatives and communicates operational feedback and issues to store, district, field, and division teams.

Requirements

High school diploma or GED.
Proven supervisory experience.
Prior experience in the selection and hiring process.
Strong organizational skills.
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
Ability to stand for extended periods and/or walk constantly.
Ability to stoop, kneel, or crouch several times per hour.
Proficiency in Microsoft Office.
Excellent oral and written communication skills.
Strong leadership skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree.
Experience with and knowledge of Point of Sale (POS).

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
Interview, select, and hire candidates for the online shopping department.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify them when they meet or exceed goals.
Confirm associates follow local, state, and federal laws, food-safety procedures, and company guidelines.
Train associates on the functions and duties of order selector and customer attendant roles.
Lead the team in planning, implementing, and executing e-Commerce initiatives.
Achieve or exceed weekly, period, and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction and repeat sales.
Assist in analyzing and responding to the competitive landscape.
Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
Use best practices to determine appropriate substitutions when items are out of stock.
Follow processes for streamlining order collection, products, checkouts, and delivery.
Report inventory issues, including out-of-stock items, to department heads in a timely manner.
Troubleshoot equipment and devices for the e-Commerce department.
Provide feedback to the store management team, district manager, field specialist, coordinators, and division e-Commerce manager on operational plans and programs.
Report item shelf-allocation issues to the division KOMPASS team.
Monitor and control department expenses.
Ensure preventative maintenance is performed on department equipment.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.