STR MGMT/e-COMMERCE SUPERVISOR

Kroger•Richmond, MI

About The Position

Manage the day-to-day operations of the store’s e-Commerce department to meet sales objectives, goals, and budgets. The supervisor staffs the department, develops associates, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes leading e-Commerce initiatives, ensuring customer expectations are met, managing department expenses, and providing feedback to store and division leadership.

Requirements

High school diploma or GED.
Proven supervisory experience.
Prior experience in the selection and hiring process.
Strong organizational skills.
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
Ability to stand for extended periods and/or walk constantly.
Ability to stoop, kneel, or crouch several times per hour.
Proficiency in Microsoft Office.
Excellent oral and written communication skills.
Strong leadership skills.

Nice To Haves

Bachelor’s degree.
Experience with and knowledge of Point of Sale (POS).

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
Interview, select, and hire candidates for the online shopping department.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify them when they meet or exceed goals.
Ensure associates follow applicable local, state, and federal laws, food-safety procedures, and company guidelines.
Train associates in the functions and duties of order selector and customer attendant roles.
Lead planning, implementation, and execution of e-Commerce initiatives.
Meet or exceed weekly, period, and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction that leads to repeat sales.
Assist with analysis of and response to the competitive landscape.
Ensure orders are filled accurately, with requested products or appropriate substitutes, in a timely and effective manner.
Apply best practices for substitutions when items are out of stock.
Follow processes that streamline order collection, products, checkout, and delivery.
Report inventory issues, including out-of-stock items, to department heads promptly.
Troubleshoot equipment and devices used by the e-Commerce department.
Provide feedback to store management, the district manager, field specialist, coordinators, and division e-Commerce manager on operational plans and programs.
Report item shelf-allocation issues to the division KOMPASS team.
Monitor and control department expenses.
Ensure preventive maintenance is performed on department equipment.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly and with integrity, and follow directions or seek assistance to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.