STR MGMT/e-COMMERCE SUPERVISOR

The Kroger Co. • Cookeville, TN

3d • Onsite

About The Position

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. The position is responsible for staffing the department and developing associates to achieve desired results, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

The supervisor leads the e-Commerce team, maintains customer-focused shopping and order fulfillment, manages staffing and expenses, supports department initiatives, and coaches direct reports. The role also involves ensuring compliance with applicable laws, food safety procedures and company guidelines; troubleshooting department equipment and devices; and sharing operational feedback with store and division leadership.

Requirements

• High school diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organization skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to stand for extended periods and/or walk constantly.
• Ability to stoop, kneel or crouch several times per hour.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

• Bachelor's degree.
• Experience with and knowledge of Point of Sale (POS).

Responsibilities

• Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the online shopping department.
• Meet product-flow demands and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them once they meet or exceed goals.
• Confirm associates follow local, state and federal laws, food safety procedures and company guidelines.
• Train associates on the functions and duties of order selector and customer attendant roles.
• Lead the team in planning, implementing and executing e-Commerce initiatives.
• Achieve or exceed weekly, period and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction and repeat sales.
• Assist in analyzing and responding to the competitive landscape.
• Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
• Apply best practices to determine appropriate substitutions when items are out of stock.
• Follow processes for streamlining order collection, products, checkouts and delivery.
• Report inventory issues, such as out-of-stock items, to department heads in a timely manner.
• Troubleshoot e-Commerce department equipment and devices.
• Provide feedback on operational plans and programs to the store management team, district manager, field specialist, coordinators and division e-Commerce manager.
• Report item shelf-allocation issues to the division KOMPASS team.
• Monitor and control department expenses.
• Ensure preventative maintenance is performed on department equipment.
• Supervise and coach direct reports, complete performance reviews and provide feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively and without confrontation.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs and/or older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED