Shift Supervisor

CVS Health•Rockville, MD

1d•Onsite

About The Position

The Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and oversees completion of opening and closing procedures. The role includes supervising and communicating with the store crew, assisting customers and resolving customer-relations issues according to company policy, maintaining customer and patient confidentiality, and handling merchandise pricing, stocking, displays, signage, inventory, and department resets.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early-morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred, but not required.

Nice To Haves

Experience as a retail supervisor.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer-relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute the display and maintenance of off-shelf merchandise.
Reset departments following planograms (POGs).
Lead store staff and ensure smooth operations when no manager or Operations Supervisor is onsite.
Ensure completion of opening and closing procedures.