Supervisor Jobs

About The Position

Requirements

• Minimum of 5 years of experience in order management, sales operations, or a similar role.
• Experience in analyzing commercial KPIs and driving process improvements.
• Ability to manage and report on performance metrics.
• Experience working with cross-functional teams (sales, manufacturing, logistics, etc.) to ensure seamless operations.
• Previous experience in the plumbing and irrigation systems industry.
• Familiarity with SAP and other ERP s
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with data analysis tools (e.g., Power BI, Qlikview, Qliksense) is mandatory.
• Ability to prioritize tasks and manage time effectively.
• Experience with project management methodologies (e.g., SCRUM).
• Understanding of demand planning and sales forecasting principles.
• Experience in implementing and optimizing order management processes

Responsibilities

• Coordinate and implement actions aimed at the health and safety of our professionals and respect for the environment, in order to promote a healthy, safe and environmentally responsible work environment.
• Ensure compliance with the general budget, looking for the company's sustainable growth and leadership in market share
• Serve as the primary point of contact for Tigre's rep agencies and customers, providing timely updates on order status, lead times, and inventory availability.
• Manage customer expectations by prioritizing urgent orders, addressing inquiries promptly, and resolving issues to ensure a positive customer experience
• Coordinate with sales and other departments to align on customer needs, address concerns, and ensure seamless order fulfillment.
• Analyze customer feedback to identify areas for improvement and implement changes to enhance customer satisfaction.
• Develop and implement standardized operating procedures for order management processes to ensure consistency and efficiency
• Identify bottlenecks and inefficiencies in the order-to-cash process and implement corrective actions
• Leverage technology to automate manual tasks and improve data accuracy.
• Collaborate with IT to implement new systems or upgrades to enhance order management capabilities
• Monitor inventory levels to ensure adequate stock to meet customer demand and minimize stockouts
• Collaborate with the planning team to develop accurate demand forecasts and optimize inventory levels
• Implement inventory control measures such as cycle counting and ABC analysis to improve accuracy and reduce costs
• Collaborate closely with the sales team to gather accurate sales forecasts and customer demand information
• Develop and implement forecasting methodologies to predict future sales trends and patterns.
• Analyze historical sales data to identify trends, seasonality, and other factors influencing demand
• Prepare and communicate sales forecasts to relevant stakeholders, including the S&OP process