Housekeeping Supervisor

Hampton Inn - Lafayette, IN•Lafayette, IN

About The Position

The Housekeeping Supervisor ensures the cleanliness and maintenance of guest rooms and public areas by supervising and coordinating the housekeeping team. The role supports guest satisfaction by maintaining high cleanliness standards and delivering timely service. The position works with other hotel departments, oversees room inspections and housekeeping operations, supports staff training, and helps maintain supplies, safety, and accurate records.

Requirements

High school diploma or equivalent.
At least three years of housekeeping experience, including at least one year in a supervisory role.
Strong verbal and written communication skills.
Ability to lead and motivate a team with minimal direct supervision.
Basic computer skills.
In-depth knowledge of hotel services and facilities.
Ability to stand and walk for nearly 100% of the working day.
Ability to regularly lift up to 15 pounds and occasionally push or pull carts weighing up to 250 pounds.
Manual dexterity to operate necessary equipment and perform cleaning and inspection tasks.
Ability to bend, stoop, squat, and stretch as part of routine duties.

Responsibilities

Oversee room cleaners’ daily activities and ensure guest rooms are cleaned promptly and efficiently according to company standards.
Inspect cleaned rooms, including VIP and early-morning make-up rooms, and regularly inspect rooms and public areas for cleanliness and maintenance quality.
Collaborate with the front desk, engineering, banquet services, and room services to support seamless operations and guest satisfaction.
Prepare and follow up on maintenance work orders for repair or replacement of furniture, fixtures, and equipment in guest rooms and public areas.
Assist with quarterly linen inventory and ensure adequate supplies are available in linen closets and carts.
Ensure guests are treated courteously and their needs are met efficiently; handle short-notice room-change requests and prioritize housekeeping accordingly.
Maintain safety standards, including keeping linen chutes locked, following housekeeping policies and procedures, properly handling and accounting for keys, and adhering to bloodborne pathogen procedures.
Assist with training and directing new housekeeping staff and ensure consistent application of company policies and standards.
Maintain accurate room checkout and stayover records and submit daily reports to the housekeeping department.
Follow company work rules, procedures, and policies.