Clinical Supervisor - Crisis Stabilization and Resource Center

Heartland Family Service•Papillion, NE

About The Position

The Clinical Supervisor leads the Crisis Stabilization and Resource Center team, providing on-site crisis intervention, client assessment, and day-to-day clinical leadership. The role supervises Emergency Community Support workers, a full-time therapist, and an on-call therapist pool, and includes primary responsibility for assigned staff’s hiring, supervision, development, performance evaluation, documentation, and quality improvement activities. The position also supervises interns and students as expected and manages assigned programs’ crisis access and coverage, staffing, fidelity, and implementation of new models. The Clinical Supervisor determines client needs, recommends and refers clients to appropriate levels of care, and establishes intervention plans with client participation. The role maintains partnerships with law enforcement, hospital emergency rooms, and other community resources, and supports referrals, presentations, and agency community connections. It also requires timely and complete clinical and billing documentation, contract-data tracking and reporting, compliance with program and agency requirements, collaboration with staff and volunteers, ongoing skill development, and a dynamic self-care plan. This is a 40-hour-per-week position. After-hours coverage is needed only when an on-call therapist cannot cover, though the schedule must remain flexible to accommodate evening and overnight availability when needed. Compensation is $75,000 per year. The work may be performed at the company’s physical work site or remotely as needed.

Requirements

Master’s degree in Social Work or Counseling.
Independent licensure where applicable under state regulations.
Must be licensed in Nebraska.
Five years of experience as a therapist.
Valid driver’s license and acceptable driving record.
Ability to maintain a flexible work schedule, including evening and overnight availability when needed.
Ability to provide after-hours coverage when an on-call therapist cannot cover.

Nice To Haves

Non-judgmental approach and respect for each person.
Good self-care practices, effective emotional regulation, and stress management.
Authenticity, honesty, and integrity in personal and professional conduct.
Critical-thinking skills and ability to look beyond the surface of clients’ issues.
Commitment to continuous learning and staying current on research and treatment approaches.
Active listening skills.
Organization and time-management skills, including tracking paperwork and client insurance information.
Clear, concise, honest, and direct verbal and written communication.

Responsibilities

Provide on-site crisis intervention and assess clients at the Crisis Stabilization and Resource Center.
Determine client needs and recommend and refer clients to the appropriate level of care.
Create intervention plans with client participation that specify immediate treatment needs and follow-up.
Use sound clinical judgment to manage complex cases.
Supervise Emergency Community Support workers, a full-time therapist, and an on-call therapist pool.
Lead hiring, supervision, development, performance evaluation, documentation, and QIT for assigned staff.
Supervise interns and students as expected.
Manage assigned programs’ crisis access and coverage, staffing, fidelity, and implementation of new models.
Provide after-hours coverage when an on-call therapist cannot cover; maintain flexibility for evening and overnight availability when needed.
Maintain dependable and punctual scheduling and attendance.
Liaise with law enforcement agencies, hospital emergency rooms, and other community resources.
Develop and deliver presentations for law enforcement and other community contacts as needed.
Refer clients to Heartland Family Service programs and community services, including for concurrent services or aftercare, and follow up to complete referrals.
Build agency connections with the broader community to support fundraising and friend-raising efforts.
Track and document contract data for funder reporting, outcomes, and internal program monitoring.
Complete clinical and billing case documentation, maintaining records that meet timeliness and completeness standards.
Complete required reports, statistics, and other requirements promptly and accurately.
Follow program and agency procedures, policies, and requirements.
Treat clients, volunteers, and visitors courteously and with care; collaborate with program, volunteer, and agency staff.
Develop personal and program-related skills through internal and external training and learning materials.
Create, maintain, and share a dynamic self-care plan.
Perform essential functions at the company’s physical work site or remotely as needed, and complete other assigned program-related duties.