Supervisor Jobs

About The Position

Requirements

• Must be available to work a flexible schedule to include holidays, nights and weekends.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk.
• Ability to observe and detect signs of emergency situations.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and effective working relationships with associates, customers and patrons.
• Remain professional at all times, and that you treat all guest and associates with courtesy and respect, under all circumstances.
• Every Crescent associate is a guest relations ambassador, every working minute of every day.
• Your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
• Be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones.
• Have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Nice To Haves

• Front Desk experience in a full-service hotel
• schedule flexibility
• Front Desk Supervisor experience strongly preferred

Responsibilities

• Supervising the daily operations of the Front Desk to maximize revenues and profits while attaining optimal guest satisfaction.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Supervise and provide guidance and leadership to the Guest Service Agents.
• Communicate effectively both verbally and in writing to provide clear direction to staff.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Perform any other job-related duties as assigned.
• Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Free parking
• Free meal per shift
• health & wellness programs
• best in class learning and development
• travel discounts