Practice Supervisor Chandler Health Center

Banner Health•Chandler, AZ

1d•Onsite

About The Position

The Practice Supervisor helps ensure the efficient and effective operation of the assigned department, including the day-to-day administration of non-physician staff and clinic operations. The role uses specialized knowledge, judgment, and skills to support excellent patient care and a positive patient experience. At Banner Health Center in Chandler, the supervisor supports a high-volume clinic and works closely with the Practice Manager, staff, providers, and patients. The position focuses on front-office operations, referrals and authorizations, staffing, service concerns, and operational continuity. The supervisor may also cover front- or back-office functions and, where authorized by policy, demonstrated competencies, and state scope of practice, may administer medications. The clinic operates Monday through Thursday from 7:00 AM to 7:00 PM, Friday from 7:00 AM to 5:00 PM, and Saturday from 8:00 AM to 1:00 PM. The position schedule is Monday through Friday, with occasional weekend coverage as needed. The role is based at Banner Health Center, 1435 S. Alma School Rd, Chandler, Arizona.

Requirements

At least two years of experience in a physician's office or medical environment.
Literacy, communication, and math skills normally demonstrated at the Associate’s degree level.
Excellent communication and organizational skills.
Working knowledge of referral and authorization processes.
Ability to navigate multiple computer programs and handle multiple demands on time.
Certain assignments may require current Medical Assistant or Nursing Assistant certification, or a current LPN license.
For employees working in the specified Banner behavioral health settings serving children: an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Bachelor's degree preferred.
Experience in a leadership or coordinator capacity preferred.
Additional related education and/or experience preferred.

Responsibilities

Assist the Practice Manager with day-to-day supervision of front-office and support staff.
Supervise non-physician staff activities and monitor productivity and clinic operations; recommend operational procedure changes as needed.
Select, train, coach, motivate, and evaluate staff, direct workflow, and schedule staff to ensure appropriate coverage and deployment.
Manage staff scheduling and timecard oversight.
Oversee medical-group functions, including reception, scheduling, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Address and resolve patient complaints and service concerns.
Support billing, coding, referral, and authorization processes.
Serve as a liaison between non-physician staff, clinical staff, providers, patients, and external partners to support communication and care coordination.
Maintain office policies and procedures in accordance with physician requirements, facility and system policies, professional practices, and regulatory requirements.
Ensure staffing levels and clinic operations meet policy, regulatory, and state requirements.
Determine facility maintenance and equipment needs, coordinate repairs and resources, and resolve day-to-day facility problems.
Oversee supply ordering and inventory, and ensure areas are appropriately stocked.
Cover front- and/or back-office functions; may administer medications when permitted by established policy, demonstrated competency, and state scope of practice.
Provide guidance on daily practice workflow to support quality patient experiences and efficient operations.
Navigate multiple computer programs and manage competing demands.
Navigate conflict management professionally and support staff development and engagement.