Health Center Supervisor

Family HealthCare Network•Tulare, CA

11d

About The Position

The Health Center Supervisor directly supervises staff and oversees the health center’s daily operations. The role manages team performance, staffing, training, operational workflows, patient services, records, supplies, schedules, and compliance. In collaboration with the Manager, the Supervisor develops and implements operational plans to meet performance goals and improve customer service, patient throughput, and patient flow. The position may require work at any FHCN location based on business needs. The Supervisor is responsible for employee-related reporting and tracking, staff skills and competency assessments, health center audits and checklists, patient complaint resolution, and maintaining relevant logs. The role also coordinates front- and back-office operations and ancillary services to support efficient patient visits. Effective June 1, 2026, individuals hired into this role must meet the stated education or equivalent-experience criteria, leadership experience criteria, and minimum credit score requirement. A Medical Assistant or LVN certification is required at locations without a Floor Supervisor.

Requirements

Effective June 1, 2026, meet one of the following: an associate degree in a recognized major with a minimum cumulative GPA of 2.5; or a high school diploma with a minimum cumulative GPA of 2.5, or GED with an overall score of at least 162.5, combined with relevant experience and healthcare-related knowledge acquired through a trade school, paraprofessional, or certificate-type program.
If holding a degree higher than the role requires with a stronger GPA, provide proof of that GPA in lieu of the high school diploma or associate degree.
Have at least two years of leadership experience, or five years of progressively greater responsibility or significant contributions to projects and initiatives demonstrating leadership skills.
Have a minimum credit score of 650.
Demonstrate proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems.
Prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
Use Microsoft Excel to analyze data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
Develop sophisticated Microsoft PowerPoint presentations, including embedded objects, transitions, and other elements.
Effectively communicate opinions and synthesized or analyzed information verbally and in writing; resolve conflicts involving employees, customers or clients, the public, legal entities, or governmental authorities; prepare written correspondence and reports; and convey technical information to nontechnical audiences.
At locations without a Floor Supervisor, hold Medical Assistant or LVN certification.
Regularly sit and type; frequently stand or walk; and occasionally squat, kneel, reach above or below shoulder height, and lift or move items weighing up to 20 pounds.
Be able to work at any FHCN location at the beginning of or during a shift as business needs require.

Responsibilities

Directly supervise departmental staff and manage team performance, including recognition, evaluations, coaching, counseling, and recommendations or decisions concerning discipline, hiring, termination, promotion, and status changes.
Communicate with staff, build and align a successful team, and provide or arrange onboarding, job training, and remediation as needed.
Assign duties and provide daily guidance based on the Manager’s operational direction; monitor staff performance and staffing, address barriers to goals, and keep the Manager informed.
Ensure employees follow company workflows, procedures, and policies; correct noncompliant actions when appropriate and report recurring offenses to the Manager.
Recommend workflow and procedure changes based on operational observations and assist the Manager with keeping department expenses within budget.
Maintain employee-related reporting and tracking, and collaborate with the Manager to develop, implement, and track operational plans for health center performance goals.
Use operational reports and staff feedback to identify opportunities and recommend and implement improvements to customer service, patient throughput, and patient flow.
Ensure patient information is collected, verified, and updated; financial options are reviewed and offered; and insurance eligibility is verified through appropriate sources.
Perform legal documentation and chart completion according to policy, and conduct periodic chart audits to maintain audit readiness.
Conduct health center rounds to monitor customer service, team rapport, OSHA and other regulatory or accrediting requirements, and infection control; complete the Health Center Checklist and follow up on outstanding issues.
Handle patient complaints, help patients resolve problems, and collaborate with other department supervisors as needed.
Ensure relevant logs are maintained accurately, including sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, and oxygen tank logs.
Ensure supplies, medication, forms, and equipment are ordered and available.
Participate in and help facilitate staff meetings.
Coordinate front-office, back-office, and ancillary services to support efficient patient flow; use dashboards and other metrics to manage visit flow and reduce wait times.
Ensure appointment schedules are maximized and distributed throughout the shift, and staff follow workflows for registration, eligibility, copay collection, vitals, referrals, and clinical procedures.
Prepare and post staff schedules at least one month in advance.
Administer initial and annual skills and competency assessments.
Adhere to the Attendance and Absenteeism Policy and be able to work at any FHCN location at the start of or during a shift based on business need.
Perform other duties as assigned.