Health Center Supervisor

Family HealthCare Network•Tulare, CA

12d•$70,304 - $105,456

About The Position

The Health Center Supervisor is responsible for the direct supervision of staff members and the daily operations of the health center. In collaboration with the Manager, the Supervisor develops, implements, and tracks operational plans to meet performance goals; identifies opportunities to improve customer service and patient flow; oversees registration and patient-information processes; and supports compliance, operational readiness, and efficient coordination across the health center. The position supervises and develops staff, manages daily work and schedules, monitors performance and staffing, supports training and competency assessments, and helps ensure that employees follow company policies and workflows. The Supervisor also handles patient complaints, maintains operational logs, ensures supplies and equipment are available, facilitates staff meetings, and may work at any FHCN location based on business needs. Effective June 1, 2026, individuals hired into the role must meet the stated education or equivalent experience-and-education pathway, leadership experience, and credit-score requirements. A Medical Assistant/LVN certification is required at locations without a Floor Supervisor. The role requires effective written and verbal communication, data analysis and presentation skills, and use of Microsoft Word, Excel, and PowerPoint.

Requirements

Effective June 1, 2026, proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems, acquired through either an Associate’s degree in a recognized major with a minimum cumulative GPA of 2.5, or a combination of relevant experience and a high school diploma with a minimum cumulative GPA of 2.5 (or GED with a minimum overall score of 162.5) and healthcare-related knowledge acquired through trade school, paraprofessional, or certificate-type training.
A higher-level degree with a stronger GPA may be used to provide GPA proof in lieu of the high school diploma or Associate’s degree.
At least two years of leadership experience, or five years of progressively greater responsibility or significant contributions to projects and initiatives demonstrating leadership skills.
Minimum credit score of 650.
Ability to prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
Ability to analyze data in Microsoft Excel using formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to develop sophisticated Microsoft PowerPoint presentations using embedded objects, transitions, and other elements.
Medical Assistant/LVN certification is required at locations without a Floor Supervisor.
Ability to communicate opinions and interpretations of collected and analyzed information effectively, both verbally and in writing.
Ability to resolve conflicts involving employees, customers or clients, the public, legal entities, or governmental authorities.
Ability to compile, analyze, and prepare information in written forms such as correspondence, reports, articles, or other documentation.
Ability to convey technical information effectively to non-technical audiences.
Physical ability to sit and type regularly; stand or walk frequently; and occasionally squat, kneel, reach above or below shoulder height, and lift or move items up to 20 pounds.

Responsibilities

Directly supervises departmental staff, including talent selection and development, performance management, recognition, evaluations, coaching, counseling, and recommendations concerning hiring, termination, promotion, advancement, or other staff-status changes.
Communicates with staff, builds and aligns team performance, and demonstrates core leadership behaviors and a team-oriented approach.
Provides or arranges onboarding, job training, instruction, and remediation, and ensures compliance with training plans.
Assigns duties and provides daily guidance based on the Manager’s operational direction; monitors staff performance and staffing, resolves barriers to goals, and gives the Manager ongoing feedback.
Ensures employees understand and follow company workflows, procedures, and policies; corrects noncompliant actions and reports recurring offenses to the Manager as appropriate.
Recommends workflow and procedure changes based on operational observations and assists the Manager in keeping department expenses within budget.
Maintains employee-related reporting and tracking compliance.
Collaborates with the Manager to develop, implement, and track operational plans for health center performance goals.
Uses operational reports and staff feedback to identify opportunities, recommend improvements, and implement strategies for customer service, patient throughput, and patient flow.
Ensures patient information is collected, verified, and updated and that financial options are reviewed and offered during registration.
Ensures insurance eligibility verification is completed through an appropriate source, completes legal documentation and charts according to policy, and conducts periodic chart audits.
Rounds in the health center to support customer service, team rapport, and compliance with OSHA, accrediting bodies, regulatory agencies, and infection-control guidelines; completes the Health Center Checklist and follows up on outstanding issues.
Handles patient complaints, helps patients resolve problems, and collaborates with other department supervisors when needed.
Ensures sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, and oxygen-tank logs are accurately maintained.
Ensures supplies, medication, forms, and equipment are ordered and in stock.
Participates in and assists with facilitating staff meetings.
Coordinates front office, back office, and ancillary services to facilitate efficient patient flow and reduce wait times, using dashboards and other metric tools.
Ensures appointment schedules are maximized and spread throughout the shift and staff follow workflows for registration, eligibility, copay collection, vitals, referrals, and clinical procedures.
Prepares and posts staff schedules at least one month in advance and administers initial and annual skills and competency assessments.
Adheres to the Attendance and Absenteeism Policy and regular attendance expectations.
Presents at and works at any FHCN location at the beginning of or during a shift based on business need.
Performs other duties as assigned.