Customer Service Supervisor

Goodwill of Southern Nevada • North Las Vegas, NV

1d

About The Position

The Customer Service Supervisor assists Store Management with front-end store operations to maximize collections, production, sales, salvage, and customer service. The role supports a respectful, inclusive, and safe workplace and helps ensure customers, donors, and team members receive timely, courteous service. Duties may be performed at retail stores, the Central Warehouse, or other assigned Goodwill locations.

Requirements

• At least 1 year of retail experience.
• Proven reliability in meeting attendance expectations.
• Ability to operate and obtain certification for use of the stacker.
• Ability to continuously perform repetitive work at a set pace.
• Strong interpersonal skills and excellent communication skills.
• High level of integrity and business ethics.
• High level of adaptability and flexibility.

Nice To Haves

• High school diploma or GED completion.
• Bilingual English and Spanish.

Responsibilities

• Maximize sales performance through proper rotation, display, signage, and inventory of processed merchandise.
• Meet or exceed sales goals consistently.
• Participate in interviewing candidates for entry-level retail roles.
• Ensure team members provide quality customer service to customers, donors, and coworkers in a timely and courteous manner.
• Ensure training and merchandising guidelines are followed.
• Contribute input to and assist with administering team member evaluations.
• Use the point-of-sale system, provide feedback to the IT team as needed, and assist with rolling out updates and modifications.
• Complete order fulfillments daily and back up the Production Manager when needed.
• Keep the store and surrounding premises clean and free of safety hazards.
• Ensure store employees understand and follow safety procedures.
• Ensure Asset Protection matters are accurately reported and investigated in a timely manner.
• Ensure proper operation of security and safety systems and procedures, including door locks, alarms, the office door, bank deposits, refunds, the safe, incident reports, fire extinguishers, and cash handling.
• Ensure proper cash handling, including enforcement of cash-register procedures and submission of required fields.
• Assist with other projects or tasks as determined by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed