Epic Ascent Supervisor
About The Position
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team and supports the Epic Ascent Manager through daily operational oversight, coaching, and service execution. The role helps ensure exceptional guest experiences for Ski & Snowboard School private lessons, specialty products, and premium resort offerings through team support, operational coordination, and guest service. Working with Ski & Snowboard School, Product Sales & Services, and other resort partners, the Supervisor contributes to service excellence, operational efficiency, workforce readiness, and consistent execution of Epic Service standards. This is a winter seasonal position for 2026/2027, with full-time hours available. The role is remote, with a preferred location within commuting distance of Vail and Beaver Creek. Remote work is permitted from British Columbia, Washington, D.C., and the listed U.S. states where the company operates. The company may change remote or in-person work requirements.
Requirements
- At least 18 years of age.
- At least 2 years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
- The posting also lists 3–5 years of relevant experience.
- Proven ability to lead, coach, and develop employees in a fast-paced environment.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities while delivering exceptional guest experiences.
- Proficiency with reservation systems, Microsoft Office, and operational technology tools.
- Availability to work flexible schedules, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience in hospitality, resort operations, guest services, or contact center environments.
- Knowledge of Ski & Snowboard School operations and resort products.
- Familiarity with Vail Resorts systems and operational processes.
- Supervisory experience in a hybrid or remote operation.
- Preferred location within commuting distance of Vail and Beaver Creek.
Responsibilities
- Lead and support daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
- Coach, train, and develop team members through ongoing feedback and performance support.
- Serve as an escalation point for guest, instructor, and operational issues, providing timely resolutions.
- Coordinate private lessons, specialty experiences, and premium guest requests for seamless execution.
- Support staffing, scheduling, and workforce planning to meet business and service needs.
- Monitor service quality, productivity, and operational performance, and drive continuous improvement.
- Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
- Promote accountability, collaboration, and Epic Service standards.
Benefits
- Free employee ski passes.
- Discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) Retirement Plan.
- Employee Assistance Program.
- Training and professional development.
- For eligible seasonal full-time employees after 500 hours: medical, dental, and vision insurance plans.
- Free ski passes for dependents for full-time roles.
- Critical Illness and Accident plans for full-time roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
