Supervisor, Epic IT Revenue Cycle

UT Southwestern Medical Center•Dallas, TX

About The Position

The Supervisor, Epic IT Revenue Cycle supports the Health Information Technology Services – Revenue Cycle & Hospital Business Systems team and directly supervises analysts supporting Epic Resolute Hospital Billing. The role oversees workload assignment, priority setting, staff development, performance management, escalation management, and timely completion of support requests and project deliverables. It also provides technical oversight of hospital billing workflow analysis, system configuration, testing, implementation, and ongoing support. The supervisor partners with Revenue Cycle Operations and other IT teams to ensure system changes address business needs and follow established change-control standards. The position coordinates software application and upgrade planning and implementation; oversees project plans, schedules, scope, timelines, and deliverables; and reports project status. It guides application testing, user training, documentation, test scenarios, issue tracking, and the work of business analysts. Additional duties include system administration procedures, regulatory compliance monitoring, change management, disaster recovery planning, policies and operational procedures, and coordination of a 24-hour on-call program for clinical systems. The position records project time for cost-recovery requirements and provides direct supervision to lower-level Business Analysts. Work is performed in an office setting and involves sitting, standing, and talking. Salary is commensurate with education, skills, and relevant experience.

Requirements

Bachelor's degree with major coursework in computer science, mathematics, information systems, or a related field, and 6 years of progressively responsible information technology experience; or high school diploma or equivalent and 8 years of progressively responsible and applicable information technology experience.
Good written and verbal communication skills.
Good organizational skills and the ability to prioritize work and meet deadlines.
Familiarity with personal computers.
Ability to communicate by telephone and in person with faculty and staff at all levels to support information systems and project coordination, and with external organizations to obtain assistance in developing and establishing programs.
Ability to read, write, and analyze data.
Ability to develop plans and procedures and coordinate people and other resources to accomplish goals.
Ability to work under broad direction, determine methods and approaches to work problems, and function with substantial independence based on specialized knowledge or experience.

Responsibilities

Directly supervise analysts supporting Epic Resolute Hospital Billing, including assigning workloads, setting priorities, developing staff, managing performance and escalations, and ensuring timely completion of support requests and project deliverables.
Provide technical oversight of hospital billing workflow analysis, system configuration, testing, implementation, and ongoing support.
Partner with Revenue Cycle Operations and other IT teams to ensure system changes support business needs and follow change-control standards.
Coordinate planning and participate in implementation of software applications and upgrades; serve as a subject matter resource for applications being installed or supported.
Assist with developing application documentation and training manuals for system users.
Define and maintain project plans and schedules; monitor project scope, timelines, and deliverables; and provide status reports to management and others as needed.
Oversee testing of new applications and changes to existing applications to ensure data integrity and quality; guide development of test scenarios and assist with user training.
Ensure application errors and related issues are documented and tracked in problem logs.
Lead business analysts in collecting, interpreting, and documenting specifications for new or revised software applications; guide development of operational plans and prepare project proposals as needed.
Define and develop system administrative procedures resulting from new functionality and monitor system functionality and procedures for regulatory compliance.
Record project time to meet cost-recovery requirements.
Coordinate and participate in a 24-hour on-call program supporting clinical systems.
Compile policies and operating procedures to communicate issues to applicable management staff; assist with business strategies to improve operational processing and productivity.
Monitor specification development and establish priorities for project design and testing.
Coordinate or perform project change-management functions and coordinate or develop disaster-recovery plans for supported systems.
Provide direct supervision to lower-level Business Analysts, ensure employees are fully trained and accountable for their work, and perform many of the duties performed by subordinates.

Benefits

PPO medical plan available day one at no cost for full-time employee-only coverage
Preventive healthcare covered at 100% with no copay
Paid Time Off available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
On-site childcare
Paid holidays
Wage and merit increases