Revenue Cycle IT Analyst (Epic) - Senior

UT Health San Antonio•San Antonio, TX

About The Position

Under little or no supervision, the Senior Revenue Cycle IT Analyst is responsible for the Epic Hospital Billing (HB) Claims application and related modules. The role suits someone who can thrive in a fast-paced, agile environment, adapt quickly, multitask, and demonstrate eagerness to learn new technologies. The analyst collaborates with counterparts in other applications to meet development and implementation objectives for assigned Epic applications, manages competing priorities, and serves as project lead for key initiatives, including project management duties as assigned. The position also develops, documents, and follows internal procedures for related applications and systems, and interacts professionally with leadership, faculty, staff, and vendors. The analyst works with requestors and users to document current workflows and identify optimized future workflows for planned application changes. The role recommends system enhancements and technical solutions, prototypes and demonstrates application configuration options, and performs ongoing maintenance and configuration updates. It creates test scripts, plans, and timelines; tests application configurations and workflows across applications; and coordinates user testing. The analyst also provides tier-two support remotely and in person, investigates and resolves tickets, liaises with users and vendors, coordinates software fixes and deployments, and works with training and operations teams. A bachelor's degree and at least five years of directly related Epic experience are required. Epic HB Claims certification must be maintained according to Epic Corporation standards.

Requirements

Bachelor's degree required.
Minimum of five years of directly related Epic experience, including in-depth knowledge of software development and build lifecycles.
Epic HB Claims certification must be maintained according to Epic Corporation standards.
Ability to work independently and successfully execute multiple assignments simultaneously in a complex environment.
Advanced critical and analytical thinking skills.
Excellent verbal and written communication and follow-up skills.
Advanced troubleshooting competencies.
Excellent organizational and project management skills.

Responsibilities

Work with requestors and users to understand and document current workflows and propose optimized future workflows for planned application changes.
Recommend system enhancements and creative technical solutions for clinic-related scenarios.
Identify, propose, build, and demonstrate prototypes of application configuration options for project requestors to review and approve.
Perform ongoing maintenance and configuration updates to Epic applications.
Create test scripts, timelines, and plans for application and workflow changes.
Test clinical information system configurations and processes, including cross-application testing and testing configurations built by other analysts.
Coordinate and participate in requestor and user testing of application changes.
Provide tier-two end-user support remotely and in person.
Monitor, investigate, troubleshoot, and resolve incoming tickets.
Serve as a liaison between users and vendors and coordinate system fixes and changes with software vendors.
Coordinate deployment of application changes with training and operations teams.
Serve as project lead for key initiatives and perform project management duties as assigned.
Develop, document, and follow internal procedures for related applications and systems.
Perform other duties as assigned.

Benefits

UT SELECT medical insurance offered free for employees; family members may be added through payroll deduction.
Group term life insurance and basic accidental death and dismemberment insurance provided at no cost, with options to purchase additional coverage.
Three dental plan options through Delta Dental.
Vision insurance with standard or enhanced plan options.
Disability insurance enrollment option.
Flexible spending accounts for qualifying dependent care and healthcare expenses.
Eligibility for the Teacher Retirement System or Optional Retirement Plan, with voluntary retirement programs also available.
Paid time off of 128 to 208 hours annually based on years of service.
Extended Illness Bank accrual of eight hours per month.
Paid family leave of up to 240 hours after six months of consecutive employment.
Twelve paid holidays each year.
Discounts on services, tickets, and gym membership.