EHR Epic Support Analyst Supervisor

King County•Chinook Building 401 5th Avenue Seattle, WA

2d•Hybrid

About The Position

Public Health — Seattle & King County's Administrative Services/Office of the Director is hiring an EHR Epic Support Analyst Supervisor (Functional Analyst IV) for its Epic, Health Information and Records Support Team. The position supervises a team of Epic Functional Analysts and supports customer satisfaction, service quality, training, and system implementation and maintenance for Public Health’s Epic electronic health record. The role coordinates with King County Information Technology and other stakeholders and incorporates King County’s Equity and Social Justice principles into its work. Public Health provides direct healthcare services at more than 30 locations, some operating around the clock. The Epic EHR is central to documenting care for patients. The supervisor oversees day-to-day EHR operations, including access, work queues, issues, communications, change management, and performance. The supervisor also leads planning, testing, implementation, monitoring, and support for system changes and collaborates on projects and facility changes. The typical schedule is 40 hours per week, Monday through Friday, with variable shifts, on-call, and after-hours support as needed. The role is exempt and not overtime eligible. The Administrative team works in a hybrid model, with at least three days in the office and telecommuting; the ratio may change based on business needs. The primary onsite location is the Chinook Building in Seattle. Employees must reside in Washington state within a reasonable distance of their King County worksite and maintain a reliable home workspace and internet connection. A county-issued laptop is provided.

Requirements

Commitment to and knowledge of racial equity and social justice principles and practices.
At least one year of direct supervisory experience and team development.
Demonstrated experience in electronic health records management, health information management, training, data management and quality, or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.
Demonstrated experience with the Epic electronic health record system, including interfaces with other systems such as laboratories.
Knowledge and experience in information technology, including desktop support, device integration, data management/reporting, and interface support.
Experience in project planning and management, including complex projects with multiple dependencies and/or conflicting priorities.
Ability to apply quantitative and qualitative analysis and evaluate data for decision-making.
Effective oral and written communication skills.
Experience developing and implementing training and change management plans and drafting related communications.
Ability to communicate and maintain working relationships with diverse populations, facilitate discussion and consensus, and collaborate effectively.
Ability to build constructive relationships, use diplomacy and tact, and comfortably defuse high-tension situations.
Proficiency and comfort using computers, including Microsoft Office and web-based tools.
Ability to protect the privacy and security of protected health information under state and federal law.
Ability to pass a thorough background investigation.
Regular and reliable attendance, effective communication, and development of effective working relationships.
Ability to complete mandatory OSHA/WISHA training and obtain required immunizations.
Ability to perform duties outside the regular job description during emergencies, potentially at any time, including nights and weekends, and possibly at locations other than the department.
Washington state residency within a reasonable distance of the King County worksite and a reliable home workspace with internet access.

Nice To Haves

Experience with the OCHIN Epic Collaborative.
Experience managing and supporting Epic in an outpatient setting.
Experience in Public Health and/or the healthcare sector.
Knowledge of healthcare compliance and regulatory requirements, including HIPAA and state privacy regulations.
Three to five years of direct supervisory experience developing individuals or teams.
Experience providing training to adult learners.

Responsibilities

Supervise, lead, train, and support Functional Analyst III and II staff; develop and monitor work plans, workloads, staffing plans, and schedules.
Coach and counsel staff, support professional development, evaluate and document performance, conduct performance appraisals, and manage onboarding and offboarding.
Lead the team in defining goals, managing work products, and measuring progress.
Coordinate project resourcing with Epic Project Program Manager IV colleagues, co-lead Epic system planning and project management, and delegate staffing across the Epic Support team.
Manage Epic Support Team projects; analyze business challenges, develop solutions and recommendations, and evaluate physical and technical requirements for best-practice recommendations and implementation.
Coordinate facility changes with Epic Project Program Manager IV colleagues, including moves and equipment changes.
Collaborate with Public Health management, division leadership, program managers, KCIT, front-line staff, project teams, and other Epic stakeholders.
Oversee day-to-day operations of Public Health’s Epic EHR, including access management and maintenance, work queues, issues, related communications, change management, and performance.
Oversee development and delivery of training for Epic users and system changes, enhancements, upgrades, and implementations; develop guidelines, materials, and resources and guide end-user training and support in collaboration with division-level Epic support and training managers.
Incorporate budgetary, statutory, and operating conditions into work plans, evaluations, and project implementation; ensure compliance with vendor contracts, Public Health standards, and applicable regulations.
Plan and help develop and evaluate system requirements; lead Functional Analysts in testing and implementing system changes that support healthcare operations and management.
Monitor the system, interface with the EHR vendor, subcontractors, and/or KCIT, address issues, and ensure timely resolution.
Integrate King County Equity and Social Justice principles into daily work.